Senior Specialist - Billing & eBilling

Portland Office, United States · Permanent Full Time · Remote Job description Position Summary The Senior Billing & eBilling Specialist plays an essential role in managing the firm’s full billing lifecycle, with a focus on accurate invoice generation, electronic billing compliance, and continuous process enhancement. This position requires close coordination with attorneys, legal assistants, clients, and third-party billing platforms to ensure efficient, policy-compliant, and timely billing operations. The Senior Billing & eBilling Specialist is highly organized, detail-focused, and proactive in conducting their work and in identifying and implementing process improvements. Core Responsibilities Prepare, review, and distribute monthly proformas to billing attorneys. Execute all billing adjustments in the 3E billing system, including mark- ups/downs, line-item edits, invoice reversals, and re-bills. Finalize invoices and route internally to appropriate legal staff and attorneys. Serve as the firm’s primary eBilling contact: Configure and maintain client billing profiles in eBilling Hub and third-party portals. Submit invoices, manage rejections, and address system issues daily. Interpret and apply client-specific billing policies to ensure invoice compliance. Promptly coordinate with attorneys to resolve billing challenges and support receivables collection. Promptly submit unsuccessful appeals and uncollectible processing fees for write-off. Respond to internal and external billing inquiries in a timely and professional manner. Cross-train and provide backup for finance functions including cash receipts, trust accounting, and accounts payable. Report unusual or questionable billing activity to the Director of Finance, COO, or CEO immediately. Participate in ad hoc projects and department initiatives to improve billing operations. Other duties as assigned. Qualifications Associate’s degree with 5 years or relevant billing experience, or Bachelor’s degree with 3 years of relevant billing experience; law firm or professional services experience preferred. Experience with eBilling platforms (eBilling Hub, client-specific portals) preferred. Strong Microsoft Excel and Word skills. Highly organized and self-directed, with a continuous improvement mindset. Able to prioritize tasks and thrive in a deadline-driven environment. Strong communicator and collaborative team player with a positive, proactive approach.