What are the responsibilities and job description for the Automotive Service Advisor position at Berman Auto Group?
Job Description
Job Title: Automotive Service Advisor
Location: Berman STAR Nissan (Niles, IL)
Schedule: Full Time
Pay: $100,000 year - Commission pay plan
Job Responsibilities
- Greet customers promptly and courteously upon arrival at the service drive
- Obtain customer and vehicle information
- Listen attentively to customers' concerns and accurately document their vehicle service needs
- Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Keep customers informed of the status of their vehicle repairs and address any questions or concerns they may have
- Comfortably and clearly explain all completed work and charges to the customer
- Coordinate service appointments and ensure timely completion of service orders
- Collaborate closely with service technicians, parts department, and other dealership personnel to ensure efficient workflow and customer satisfaction
Company Benefits:
- Competitive PTO Policy
- Multiple Low-Cost Medical Insurance Options
- Low-Cost Dental, Vision & Life Insurance Options
- Short Term & Long Term Disability
- Fully PAID Training
- 401K
- Automotive Service & Sales Discounts
- Opportunities for Advancement
Qualifications
- 1 year of Service Advisor experience, required
- Clean driving record and valid driver’s license (3 yr min)
- Strong interpersonal skills with the ability to build rapport and establish trust with customers
- Excellent communication skills, both verbal and written
- Detail-oriented with the ability to accurately document service requests and recommendations
- Proficient computer skills and familiarity with automotive service software systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of automotive systems and repair procedures is a plus
- Must be willing to submit a background screening
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $100,000