Call Center Sales Representative

Who are we? 
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business.  We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.  We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history. 

Job Opportunity: 

BHSI has an exciting opportunity for a Call Center Sales Representative with our travel division, Berkshire Hathaway Travel Protection (BHTP). 

Are you someone who thrives on helping others, enjoys solving problems, and loves working in a team environment?  We encourage you to consider joining the BHTP Sales team.    We will provide the training and support you need to become a licensed travel insurance agent. No prior travel insurance experience is required.  In this role you will focus on delivering top tier customer service while being solution oriented in a fast-paced environment.

This is a full-time position based in our Stevens Point, WI office.   Hours are 7:00 AM – 7:00 PM CST.

Duties and Responsibilities: 

As a BHTP Call Center Sales Representative, you will:

• Answer incoming phone calls from customers who are seeking our products (no outgoing sales calls).
• Ask questions and listen carefully to understand each customer’s travel plans and needs. 
• Recommend the best BHTP travel insurance products tailored to their trip. 
• Educate customers on product benefits and guide them through the purchase process.
• Complete the sales process with the customer and the selected products.
• Assist current customers with plan questions or updates/cancellations.
• Potentially support our customers with travel assistance services.

 Qualifications, Skills and Experience:

• 1 years of customer service experience preferred, not required
• Excellent communication skills
• Ability to learn new accounts and updates to policies
• Experience in conflict resolution or de-escalating tense situations
• Proven experience in product or service is beneficial, but we are willing to train the right individual
• High School Diploma or equivalent work experience required

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:

• • Comprehensive Health, Dental and Vision benefits
  • Disability Insurance (both short-term and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death & Dismemberment Insurance (for you and your family)
  • Flexible Spending Accounts
  • Health Reimbursement Account
  • Employee Assistance Program
  • Retirement Savings 401(k) Plan with Company Match
  • Generous holiday and Paid Time Off
  • Tuition Reimbursement
  • Paid Parental Leave

The base salary range for this position in Stevens Point, WI is $35,000 to $45,000, along with annual bonus eligibility.  Total compensation for a candidate is determined by their relevant skills, location, and experience.  We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Salary : $35,000 - $45,000