Operations, Process & Workflow Designer

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

Why Join Us?

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence
  
  

Join us in creating a new standard in personal insurance—where protection meets possibility.

This role will be based in our Wilmington, DE or Chicago, IL office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

The Company is an equal employment opportunity employer.

Responsibilities

The Operations, Process & Workflow Designer at Berkley One plays a pivotal role in shaping the future of operational excellence within a modern, client-centric insurance organization. This strategic position is responsible for designing and optimizing end-to-end processes, integrating advanced technologies—including AI—and driving continuous improvement across departments. By leveraging data, prompt engineering, and collaborative project leadership, the role ensures that workflows are efficient, scalable, and aligned with Berkley One’s mission to deliver exceptional, personalized insurance experiences. The ideal candidate is a proactive innovator with strong analytical skills, a passion for challenging the status quo, and the ability to influence change across diverse teams.

We'll Count On You For

Process Design & Optimization

• Architect and document end-to-end workflows with a focus on efficiency, scalability, and user experience.
• Lead initiatives to redesign future-state processes and UI, balancing technical requirements with operational impact.
• Identify risks and dependencies associated with process decisions and communicate them effectively to stakeholders.
  
  

AI Integration & Automation

• Apply prompt engineering techniques to embed AI into operational workflows.
• Enhance automation, improve decision-making accuracy, and ensure compliance with industry standards.
  
  

Continuous Improvement & Change Management

• Champion a culture of innovation by identifying tools and resources that streamline operations.
• Drive organizational change through thoughtful communication, stakeholder engagement, and readiness planning.
  
  

Project Leadership & Impact Analysis

• Manage cross-functional projects from planning through implementation, ensuring alignment with strategic goals.
• Track post-implementation performance and forecast-to-actual impact to inform future initiatives.
  
  

Knowledge Management & Documentation

• Create structured process libraries for internal teams and external vendors, ensuring usability and long-term maintainability
• Ensure documentation is accessible, up-to-date, and aligned with operational best practices.
  
  

Data-Driven Decision Making

• Use data analytics to prioritize initiatives and measure the effectiveness of process improvements. Collaborate with leadership to translate insights into actionable strategies. Other work and projects as assigned.
  
  

Qualifications

• Bachelor’s degree or equivalent experience
• Proven experience in P&C insurance operations, with a preference for claims expertise.
• Familiarity with Guidewire and InsuranceNow platforms.
• Proficiency in MS Office Suite (Excel, SharePoint, Visio) and process mapping tools.
• Demonstrated success in process design, optimization, and implementation.
• Experience in AI prompt engineering and automation strategies.
• Six Sigma certification (Green or Black Belt) preferred.
• Strong analytical and problem-solving skills with a focus on operational performance.
• Self-starter with the ability to manage multiple priorities independently.
• Exceptional communication skills—verbal, written, and visual—with a flexible, purpose-driven style.
• Collaborative mindset with the ability to influence across departments and levels.
• Natural curiosity and a drive to innovate, challenge norms, and explore new possibilities.
• High accountability, adaptability, and a sense of adventure.
  
  

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms.

Benefits

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:

• Base Salary Range: $$85,000 - $100,000
• Eligible to participate in annual discretionary bonus.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
  
  

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role