What are the responsibilities and job description for the Remote Customer Service Representative position at Bennetts Company?
Customer Service Call Center Agent (Remote)
- Handle inbound and outbound customer service calls for client organizations from a dedicated home workspace.
- Provide courteous, accurate support and resolve customer inquiries in a timely manner.
- Follow company procedures for call handling, documentation, and escalation when needed.
- Meet screening requirements, including internet speed, computer proficiency, and typing ability.
- Maintain readiness for training and participate in required onboarding activities.
- Strong communication and customer-focused problem-solving skills.
- Proficient computer skills and ability to navigate customer service tools.
- Accurate typing skills and ability to document call details.
- Reliable home setup that meets internet and technology requirements.