What are the responsibilities and job description for the Customer Service Representative position at ADVANCED CONCRETE?
At Advanced Concrete, Inc., our employees are more than just employees - they are the foundation of our success. We take pride in providing the highest quality ready mix concrete and superior customer service with a personalized touch. We're looking for a Customer Service Representative to join our team and play a key role in keeping our operations running smoothly.
What You'll Do
As a Customer Service Representative, you will:
Answer and manage a high volume of customer calls in a professional and friendly manner.
Accurately take and enter concrete orders, making sure all details are complete.
Use Google Maps and county property search tools to confirm jobsite locations.
Coordinate with Plant Managers to schedule deliveries efficiently.
Recommend proper concrete mix designs based on project needs (training provided).
Ensure payment arrangements are confirmed prior to delivery when needed.
Adapt quickly to changes in schedules and customer requests.
Deliver exceptional service while helping contractors and builders keep their projects on track.
What We're Looking For
Strong communication skills and a professional phone presence.
Attention to detail - accuracy is key in this role.
Ability to multitask in a fast-paced environment.
Comfortable using computers, Google Maps, and online property search tools.
High school diploma or GED required.
Previous customer service or dispatch experience is a plus (construction knowledge helpful but not required).
Why Join Advanced Concrete?
Flexible scheduling - ideal for someone looking for 30 hours and will increase in the warmer months.
Benefits available (health, dental, vision, retirement options).
Be part of a supportive team where your work truly makes a difference.
A great opportunity to gain valuable experience in the construction and logistics industry.
If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.
Apply today and join the team at Advanced Concrete, Inc.!
Drug Screening and Background check required
Salary : $25 - $30