Administrative Communication Specialist

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further.

BCinsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we provide customized benefit communication and administrative services directly to employees throughout the U.S., supporting our clients’ HR departments and their individual employees.

The Administrative Communication Specialist operates onsite at an assigned client location to provide employee benefit education, as well as administrative services to the Human Resources department and employees. Responsibilities include benefit reviews and enrollments, employee support, and various client-specific administrative duties.

Location: This is a hybrid position, requiring in-office attendance on Tuesdays and Thursdays, with remote work on the remaining days.

Essential Functions

• Benefit Communication Reviews: Contacts newly hired and existing employees to schedule one-on-one benefit review sessions. Conducts benefit reviews in person or telephonically as needed, based on accessibility and changing environment. Follows compliance practices regarding recorded benefit enrollments for all telephonic benefit reviews. Analyzes census data and creates a customized outreach strategy in order to effectively connect with each employee. Accepts inbound service calls to follow-up, educate, and address employee questions as needed. Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications and/or electronic enrollments.
  
  
  

2 . Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans; responds to employee and carrier inquiries in a timely manner; investigates and resolves benefit-related concerns, including enrollment, deduction, billing, and claims issues; support benefit email inbox and contact center, as assigned. Act as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers.

• Administrative Service and Support: Completes various administrative duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) administration or support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, Benefit Enrollments and Applications.
• Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
  
  
  

5 .Performs all other tasks as assigned

Minimum Education And Experience

• High School Diploma/GED equivalent or equivalent years of applicable experience
• Intermediate proficiency in Microsoft Excel
• Demonstrate polished, articulate verbal and interpersonal communication skills
• Professional experience demonstrating superior customer service skills while multitasking and working under pressure of deadlines
• Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
• Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes
• Must have and maintain a valid driver’s license to travel to client sites per client requirement
  
  
  

Preferred Education And Experience

• Life and Health Producer’s License and be eligible for appointment to appropriate insurance carriers within the timeframes established by BCInsourcing, when a client's workplace requirement
• Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
  
  
  

Total Rewards Summary

• Paid Training And Professional Development
• Company Provided Equipment
• Medical with HSA; Wellness Program/Gym Reimbursement
• Dental and Vision Plans
• Additional Voluntary Benefits
• 100% Employer-Paid Benefits including STD, LTD, and Term Life & AD&D
• 401k Plan with Company Match
• Pet Insurance
• Immediate Paid Time Off Accrual
• Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays
• Paid Volunteer Day
• Employee Referral Bonus Program
  
  
  

Starting Hourly Range for This Position is $24.03-$26.44/hr

This Position Is Also Eligible For Monthly Incentive Pay Based On Meeting Performance Metrics Following 90 Days of Active Employment

The hourly range represents the estimated low and high end of the hourly range for this position. BCInsourcing considers a combination of the selected candidate’s skill set, experience, qualifications, licensure, and other job-related factors as they relate to the position. At our Company, generally, an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.