PC Support Technician

This position encompasses a wide range of duties and responsibilities including End User support, Documentation, Incident support, Hardware installation & Software maintenance, and asset tracking. This position reports to the IT Tech Support Supervisor. The candidate must have the ability to work independently and as part of a team to complete service requests, handle multiple projects, prioritize workload deadlines and be available off hours for an on-call rotation.

Responsibilities:

User Support

• Implementation, management and standardization of user accounts and settings, peripherals, desktop/laptop hardware and network connectivity.
• Provide onsite and remote support to user issues that are logged and tracked using the
  
  

Company ticketing system

• Provide end-user assistance with basic PC use and training if necessary
• Physical access control, finger printing, ID issuing
• Provide and maintain a high degree of customer service and responsiveness to users and their needs by meeting Service Level Agreement (SLA) numbers
  
  

User Hardware & Software Management, and Asset Tracking

• Imaging, installation, configuration, and user setup of new company owned desktops/laptops, printers, mobile phones, peripherals, and other miscellaneous hardware according to IT policy.
• Installation, management and standardization of all company-approved software on end user systems (including but not limited to Windows OS, AV, Adobe acrobat, MS Office 365 suite, browsers, etc.).
• Escalation, POC and ownership for external vendor service calls
• Printer/Scanner/Fax Installation, setup, maintenance, tracking and purchasing of supplies.
• Other duties as assigned
  
  

Qualifications:

• 0-3 years’ experience as a PC Support Technician
• Experience with MS Windows 7 & Windows 10 installation, configuration, support and troubleshooting
• Experience with Active Directory user and computer provisioning
• Experience with MS Office 2010-Office 365 installation and support
• Experience installing, configuring and supporting printers/scanners/faxes
• Experience meeting defined service level objectives
• Strong organizational skills
• Troubleshooting and analytical skills to diagnosis issues and find resolution
  
  

We are an equal opportunity employer