Field Service Technician

Job Description:

Bell-Mark Technologies is actively hiring a Field Service Technician to grow our team. In this role, you will handle the installation, start-up, training, and troubleshooting of a diverse array of electro-mechanical and electronic printing and coding systems. You’ll collaborate closely with internal departments and offer expert support to our customers. The position involves significant overnight travel, both domestically and occasionally internationally. If you're passionate about providing exceptional service and thrive in a dynamic environment, we encourage you to apply.

Role and Responsibilities

1. Performs inspection and troubleshooting and repair of Bell-Mark equipment at customer locations.

2. Performs installation, acceptance testing and validation of equipment/production lines.

3. Performs preventative maintenance inspections on equipment.

4. Updates equipment with various programmers and utilities

5. Resolve customers’ concerns efficiently and effectively.

6. Provide technical training on new equipment to customer operators, maintenance, and engineering personnel.

7. Advise customer of recommended service intervals

8. Communicates with the customer prior to and while onsite to determine the nature of the service/repair.

9. Comply with all safety regulations and PPE requirements.

10. Attend and participate in service training when available.

11. Maintaining assigned tools and spare parts.

12. Promptly and accurately complete all required documentation.

13. Track time and materials for services rendered.

14. Extensive travel, including overnight and international, is required.

15. Maintain a professional appearance and demeanor while exhibiting a high level of customer satisfaction.

Qualifications and Education Requirements

1. Associates Degree, Trade School or equivalent experience.

2. Strong electronic and mechanical troubleshooting skills.

3. In-depth knowledge of computers and computer operated equipment.

4. Strong communication skills, both verbal and written.

5. A self-starter who can work independently.

6. Working knowledge of hand tools as well as basic power tools

7. Working knowledge of electronic troubleshooting tools.

8. Ability to lift 50 pounds unassisted.

9. Ability to stand on your feet for extended periods of time.

10. Must have a valid driver’s license.

Preferred Skills

Experience with packaging machinery is preferred.

Company Provided Benefits

Company pays 95% of Health Insurance

Generous HSA payment

Tools Provided

Company provided attire

On-Call Pay

Company Credit Card, employee keeps frequent traveler awards

All Travel expenses paid including daily Per Diem

Company provided Safety Gear

Job Details

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program

Schedule:

• Typically, Monday – Friday, with some weekends
• Daily hours may fluctuate depending on business needs
• Rotating After Hours Support (with additional compensation)

Education:

• High School Diploma or equivalent (Required), Associates Degree (Preferred)

License/Certification:

• Driver's License (Required)
• US Passport or eligible for a US Passport (Required)

Willingness to travel:

• Over 80% (Required)

Work Location:

• On the road