What are the responsibilities and job description for the Salesforce Administrator position at Belcan?
Job Title: Salesforce CRM Administrator
Location: Ft. Worth, TX 76114
Duration: 06 Months contract (Potential Temp to Perm)
Payrate: $20/hr. - $23/hr.
Shift: 1st shift; Mon-Fri 9am - 5pm
Responsibilities:
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases-from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.
Responsibilities:
- Case Intake, Routing and Workload Management
- Maintain and manage Email-to-Case intake
- Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
- Prevent duplicate and spam case creation
- Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
- Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
- Maintain case statuses, fields and lifecycle transitions.
Soft Skills:
- Process-oriented mindset with strong analytical and problem-solving abilities.
- Empathy for end users and customers; passion for frictionless support experiences.
- Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
- Salesforce experience is a plus
Education and Experience:
- High School Diploma
- 1-2 years of Administrator experience in Aerospace or a manufacturing environment
Salary : $20 - $23
