Human Resources Generalist

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has been dedicated to helping individuals, families, and communities thrive through compassionate, high-quality care and support services. With deep roots in Western Massachusetts and a growing presence across the Commonwealth, we are currently seeking a Human Resources Generalist to support our Worcester operations and expanding Central Massachusetts presence. Based on-site in Worcester, with occasional travel, this role will provide responsive, hands-on HR support to employees and managers across employee relations, onboarding, benefits, payroll, HRIS, compliance, and union-related matters.

What We Offer

• Purpose-Driven Work – Support the employees and leaders who provide essential behavioral health services throughout Massachusetts.
• Employee Experience Impact – Help employees receive timely, accurate, and compassionate HR support throughout their employment journey.
• Opportunity to Shape Growth – Strengthen HR service delivery while supporting BHN’s continued expansion into Central Massachusetts.
• Broad HR Exposure – Build experience across employee relations, labor relations, onboarding, benefits, payroll, HRIS, compliance, and workforce analytics.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the Commonwealth’s largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
  
  

What You Will Do

• Serve as a responsive first point of contact for employees and managers seeking assistance with general HR, payroll, benefits, policies, and workplace questions.
• Coordinate with recruitment, benefits, payroll, leave administration, HRIS, training, and employee relations colleagues to provide timely, well-organized support.
• Assist with health, welfare, and retirement benefits, payroll inquiries, leaves of absence, and open enrollment activities.
• Maintain accurate and confidential employee records in the HRIS, including personnel changes, job changes, and leave tracking.
• Guide new employees through onboarding and orientation and help ensure a welcoming, organized start.
• Partner with the HR Director and union representatives to investigate, mediate, and resolve grievances fairly and professionally.
• Support collective bargaining preparation by compiling data, researching relevant information, and maintaining negotiation documentation.
• Help ensure consistent application of collective bargaining agreement provisions related to seniority, job bidding, wage progression, and disciplinary processes.
• Support managers with performance reviews, goal setting, employee development, supervision documentation, and performance-management processes.
• Support organizational changes, transfers, promotions, restructures, and other employee transactions in partnership with HR and program leadership.
• Promote compliance with employment laws, HR policies, and best practices while maintaining accurate, confidential personnel documentation.
• Compile and monitor HR metrics, including headcount and turnover, to help leaders identify trends and make informed workforce decisions.
  
  

Who You Are

• Bachelor’s Degree in Human Resources, Business Administration, or a related field preferred.
• Five years of experience in an HR Generalist or comparable hands-on HR role.
• At least two years of experience working in a union environment and interpreting or applying collective bargaining agreement provisions strongly preferred.
• Working knowledge of employment laws, HR best practices, EEO requirements, ADA, FMLA, PFML, workplace investigations, performance management, and policy interpretation.
• Hands-on experience with an HRIS, preferably UKG, and proficiency with Microsoft Office or Google Workspace.
• Strong verbal and written communication, conflict-resolution, emotional-intelligence, organizational, and customer-service skills.
• Ability to manage competing priorities and employee requests while maintaining accuracy, confidentiality, integrity, and timely follow-through.
• Ability to build trusted relationships with managers, employees, union representatives, and HR colleagues and recognize when sensitive matters require escalation.
• PHR or SHRM-CP certification highly desirable.
• Ability to work on-site in Worcester and travel frequently to BHN locations across Massachusetts.
  
  

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another. If you’re ready to make a meaningful difference as part of a mission-driven organization, we’d love to hear from you.

Salary Range: $60,000-$75,000