Employee Relations & Compliance Manager

We are currently seeking an Employee Relations & Compliance (ER&C) Contractor for our client to support the APJ (Asia Pacific & Japan) region on a temporary basis.

This role will provide region-specific support in the following areas: internal investigations, compliance, performance management, alternative dispute resolution (ADR), training, and data analytics.

This role will collaborate closely with the People Business Partners (PBP’s), Legal, Ethics & Compliance, and Audit teams to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns.

Essential Duties & Responsibilities:

• Formally respond to confidential concerns and allegations of policy violation as required by internal processes and/or external agencies.
• Conduct prompt and thorough investigations into employee relations issues, including discrimination, harassment, and retaliation concerns, and make objective recommendations based on findings.
• Establish and support a regionally specific formal performance management process in partnership with leaders and regional PBPs to ensure alignment with core values and compliance with local law.
• Thoroughly document investigative and performance management efforts internally using case management systems.
• Participate in the development, management, deployment, and facilitation of ER-related training.
• Partner with team members throughout the People & Places organization to communicate and educate on policies, procedures, and compliance.
• Ensure regional compliance needs are effectively prioritized, roadmapped, and addressed.
• Foster effective partnerships with business leaders, Employment Legal, Ethics & Compliance, Internal Audit, People Analytics, Learning and Development, BT, and Security.

Skills:

• Strong ability to manage a high volume of work including a variety of investigations, performance management cases, and compliance-related project work.
• Ability to navigate ambiguity within a fast-moving and changing environment.
• Project management experience.
• Ability and willingness to support work in a variety of time zones and regions as needed.
• Demonstrated ability to work effectively in a team environment, collaborate cross-functionally, and influence cross-functional partners and business leaders.
• Strong interpersonal skills, as demonstrated by strong written and oral communication, and high emotional intelligence.
• Remains respectful and empathetic when confronted with difficult and uncomfortable employment situations.
• Able to handle confidential information in a mature and professional manner.
• Ability to work autonomously within the framework of the existing policies, procedures, and guidelines.
• Ability to use independent judgment, reasoning and analysis, problem-solving skills and creativity in helping the business solve complex problems.

Basic Qualifications:

• Bachelor’s degree
• Minimum 5 years of relevant employee relations experience, focused on ER investigations, employment legal, performance management, compliance, and/or other applicable HR experiences
• Solid understanding of APJ regulations and employment requirements
• Comfortable working with any level of employee or manager; able to read a situation and navigate complexity and ambiguity
• Demonstrated sound judgment and experience assessing and mitigating risk
• Experience with data analytics in support of organizational health

Preferred Qualifications:

• Working experience with ServiceNow, Workday, and Google Workspace.
• JD or work equivalent experience preferred