Business Support Manager

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $104,000.00-$126,900.00 annually. The full Pay Range is $80,800.00 - $150,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Benefits

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

Impact You’ll Make

As a Business Support Manager, you will play a pivotal role in enhancing the operational efficiency and strategic direction of our department. Your efforts will directly contribute to the success of key business initiatives, ensuring smooth execution and alignment with our goals. You will be the go-to person for senior executives, providing essential support in prioritization, communication, and resource management. Your work will have a broad impact, touching various aspects of our operations and driving significant improvements.

What You’ll Do

• Manage Programs: Oversee complex or moderately complex programs with autonomy and discretion, ensuring they align with business objectives.
• Executive Presentations: Develop and deliver executive-level presentations for large meetings, town halls, and external engagements.
• Vendor Strategies: Assist in creating vendor risk scorecards, contracting, reporting, and tracking service level agreements and renewals.
• Performance Metrics: Develop relevant metrics and performance indicators, and establish reporting processes.
• Compliance and Audit: Oversee compliance and audit reporting, including critical deliverable reporting.
• Budgeting and Planning: Coordinate departmental budgeting and annual planning processes in partnership with department leadership.
• Workforce Strategy: Assist in managing workforce and worksite strategy programs, including workforce analytics and optimization.
• Process Improvement: Initiate business process improvements to support service quality, best practices, and strategic planning.
• Consultation: Consult with senior management to evaluate current methods and recommend strategies for improvement.
• Liaison Role: Serve as a liaison between the department, credit union, and external business partners, managing meeting requests and responses.
• Additional Duties: Perform additional duties as assigned.
  
  

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

What You’ll Gain

• Growth Opportunities: Exposure to senior leadership and strategic initiatives, providing a stepping stone for career advancement.
• Impact: Directly contribute to the success of key business initiatives and the overall direction of the department.
• Collaboration: Work closely with various teams and departments, fostering a collaborative and supportive environment.
  
  

Qualifications

Minimum Qualifications:

• Bachelor’s degree with emphasis in business, communication, or related field, or equivalent experience.
• Minimum 5 years of experience developing or executing business strategy or business plans.
• Minimum 2 years of experience leading or advising small size teams.
• Minimum 2 years of experience creating executive-level communications.
  
  

Desired Qualifications

• Advanced degree.
• Previous leadership or supervisory experience.
• Knowledge of credit union policies, programs, procedures, and financial/accounting practices.
• Experience with process improvement and facilitation.
• Communication, leadership, negotiation, and project management skills.
• Planning skills in both tactical and strategic planning.
• Ability to plan, organize, schedule, and implement multiple technical and business-related projects.
  
  

Join The Journey

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU?

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.