What are the responsibilities and job description for the Customer Service Representative position at Becklar Monitoring?
Department
Becklar Monitoring Center Hagerstown
Office
HAGERSTOWN
Part-Time Customer Service Alarm Operator
Hagerstown, MD
Who We Are
Becklar Monitoring is one of the fastest-growing alarm monitoring companies in the nation. Our mission is to save lives, protect property, and inspire peace of mind everyday by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero!
This is a part-time (16-29 hours/week) position hiring for Swings or Graves:
Becklar Monitoring Center Hagerstown
Office
HAGERSTOWN
Part-Time Customer Service Alarm Operator
Hagerstown, MD
Who We Are
Becklar Monitoring is one of the fastest-growing alarm monitoring companies in the nation. Our mission is to save lives, protect property, and inspire peace of mind everyday by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero!
This is a part-time (16-29 hours/week) position hiring for Swings or Graves:
- Graves: 11:00pm to 7:30am
- Graves: 10:00 pm to 6:30 am
- Swings: 3:00pm to 8:00pm
- Swings: 6:00pm to 11:00pm
- Flexible scheduling- We offer days, swings, and graves shifts, offering great flexibility to college students and the ability to work around almost any schedule.
- Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally first for promotions.
- Starting pay $16.50/hour (plus differentials during certain hours/days)
- Tuition reimbursement up to $1,000 /year.
- Free mental health assistance & 401k match for all team members!
- NO SALES or Surveys, you will just be helping people stay safe.
- A FUN team, company parties, weekly pay days, professional development, and more!
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Learn and use new software to complete multiple tasks.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
- Must be 18 years of age or older with a high school diploma or GED.
- Prior customer service experience preferred.
- Ability to type a minimum of 40 wpm.
- We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work every other weekend (Saturday and Sunday). You also must be willing to work holidays.
- Must be able to work the shift you are assigned to when hired for at least 6 months.
- Ability to make a 6 month commitment to work here.
- Must be able to pass a 2 week fully-paid training class.
- Must be able to pass a pre-employment drug test and background check.