Front Office Lead

Who We Are: 

Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experience. If you are service and quality-minded and enjoy a fast-paced, dynamic environment, we encourage you to apply to be a part of our team. 

What You'll Do: 

The Front Office lead plays a critical role in ensuring exceptional guest service and smooth daily front office operations. This role is the on-shift leader responsible for ensuring smooth and efficient front office operations during all shifts. This role oversees workflows, processes and adherence to standards while independently making decisions to maintain exceptional guest service. Functioning as a system and process expert, the Front Office Lead handles more complex operational tasks and seamlessly transitions between front office functions based on business needs.  The role requires independent decision making, strong multitasking skills, and the ability to thrive in a demanding, high-volume, service driven environment. Additionally, this role plays a key role in guiding, supporting, and training staff, contributing to the onboarding of new employees. Housing may be available on a first-come, first-served basis based on position. Reports to the Front Office Manager or Manager on Duty. Required to work on site. Variable schedule requiring  days, nights, weekends and holidays.

Position starts at $23.00-$24.00 per hour DOE 

Duties/Responsibilities: 

• Oversee daily front office operations ensuring smooth and efficient workflow during all shifts.
• Oversee the preparation and accuracy of check-in packets, guest folios, billing, and cash handling procedures.
• Act as primary escalation point for guest issues, resolving concerns promptly and professionally.
• Skillfully move between front office jobs including front desk, bell/guest service, PBX and concierge.  
• Maintain proficiency with property management software and ensure team adheres to systems and processes.
• Facilitate effective communication between shifts, ensuring smooth handoffs and consistent flow of information.
• Coordinate with housekeeping, maintenance, security and other departments to fulfill guest needs and address operational issues.
• Support onboarding and training of new front office staff.
• Model and reinforce company service standards, grooming guidelines, and professional behavior.
• Communicate important guest details, operational updates, and service concerns to managers and relevant departments.
• Support special projects or departmental initiatives as assigned by the Front Office Manager.

What You'll Bring 

• High school diploma or GED - preferred 
• 6  months front desk/customer service experience - required 
• 6  months cash handling experience - required 
• Experience with Springer Miller hotel management software - preferred 

• Familiarity with Microsoft Office suite - preferred 

• Proficiency in written and spoken English - required 

  What We Offer: 

• On-site parking steps away from the lifts 

• Employee ski pass purchasing program. 

• Hotel Dining discounts 

• Paid Time Off 

• Insurance (full-time status required): 
  • Health 
  • Dental 
  • Vision 

• Optional Life, Disability, etc. 

• 401k match 

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates. 

• High school diploma or GED - required 
• 6  months front desk/customer service experience - required 
• 6  months cash handling experience - required 
• Experience with Springer Miller hotel management software - preferred 
• Familiarity with Microsoft Office suite - preferred 
• Proficiency in written and spoken English - required 

Salary : $23 - $24