Dental Treatment Coordinator

Beautiful Smiles by Design Dentistry is one of the fastest-growing dental practices serving Dalton and Calhoun, Georgia, and now Chattanooga, Tennessee. We are committed to providing whole-person care to our communities and championing the greater good. We are seeking a highly competent Dental Treatment Coordinator to join our Calhoun team. This individual will help ensure an efficient, patient-centered experience and support our fast-paced, friendly, and fun environment.

Compensation is highly competitive and based on experience. A performance-based bonus system tied to collection rate and amount is also available.

Essential Duties & Responsibilities

• Ensure a smooth transition for new patients entering the practice, support ongoing care for existing patients, and maintain communication throughout treatment, including communication with specialty offices.
• Verify dental insurance and patient benefits; submit claims accurately and in a timely manner.
• Obtain and review insurance coverage details prior to treatment.
• Clearly explain insurance benefits, coverage estimates, and patient financial responsibility.
• Manage patient financing programs.
• Prepare and present treatment plans and associated fees (independently or alongside doctors).
• Prepare and submit necessary claim forms.
• Schedule follow-up and return appointments for patients.
• Maintain a professional, kind, and courteous demeanor with patients, staff, and doctors.
• Support Front Desk Coordinator by checking in, checking out patients and answering phone calls.
• Actively participate in staff meetings.
• Perform additional duties as assigned by the dentist or manager.
• Take initiative to identify and implement improvements for individual and practice performance.
• Support team members when workloads are high to promote operational efficiency and a positive work environment.

In Summary….

• Maintain a full schedule for the providers.
• Prepare pre-authorizations and pre-treatment estimates.
• Ensure insurance plans and verification documents are updated in patient charts.
• Prepare and present treatment plans, maintaining an organized follow-up system.
• Keep detailed records of new patients, treatment plans, treatment value presented, and next appointment dates.
• Establish and document payment plans in patient files.
• Manage recall lists, especially for patients who cancel, no-show, or have not rescheduled.
• Follow up on special cases as needed.

Skills & Competencies

• Strong treatment planning and presentation skills.
• Dental billing, collections, and insurance experience.
• Ability to maintain accurate and organized patient records.
• Proficient in insurance verification, posting, and payment processing.
• Strong computer and software skills.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Reliable, well-organized, and self-motivated.
• Strong team-player mindset and willingness to support others.

Qualifications

• High school diploma or equivalent; formal training from a vocational or technical school preferred.
• Additional training, certifications, or competencies related to dental administration are a plus.
• Previous experience in dental treatment coordination or front desk coordination within a dental practice.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Dental Front Desk receptionist: 1 year (Required)
• Treatment coordination: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Calhoun, GA 30701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $25