POSITION SUMMARY:  Ensure all guest rooms are cleaned to Casino & Hotel standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Follow job tasks issued by Housekeeping Supervisor.

• Respond to and notify Housekeeping Supervisor of all guest requests or complaints.

• Replenish all supplies in guest rooms.

• Strip beds, roll-aways and cribs.

• Change sheets.

• Clean all showers, sinks, toilets, and floors.

• Clean walls and doors as needed.

• Vacuum carpet in rooms, halls, lobby and elevator.

• Clean windows and blinds.

• Collect, sort, clean, fold, and store laundry.

• Operate washing and drying equipment.

• Maintain laundry room in clean and orderly fashion.

• Move furniture to clean.

• Maintain appearance standards as outlined in departmental and hotel and casino policies.

• Provide and inform Team Member of Players Club benefits, property amenities & marketing programs to our guests.

• Provide courteous service to our guests and be cordial to all Team Members.

• Communicate effectively both orally and in writing.
• Maintain a consistent, regular attendance record.

• Other duties as assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES:  Works with highly sensitive information, maintains confidentiality and discretion in all areas, including planning and promotional procedures and guest information files.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE:

• Must be at least 18 years of age.

CERTIFICATES, LICENSES, REGISTRATIONS: None

COMPUTER OPERATIONS

• Basic personal computer skills.

LANUGUAGE SKILLS:

• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHEMATICAL SKILLS:

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume,

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

OTHER SKILLS AND ABILITIES:

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.
• Must be able to work all shifts, weekends, holidays & special events as needed.
• Must have positive attitude.
• Must be able to work cooperatively in a team concept environment.
• Must be able to meet deadlines.
• Must possess reasonable ability to communicate in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.           Must be able to stand on feet for entire shift. Must be able to stand, carry, reach, twist, bend and squat frequently. Ability to work in crowded and noisy environment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Must be able to work in a smoke-filled environment. Although we employ state of the art filtration systems, cigarette smoke is in the work environment.  Exposed to smoke, dust, and noise. Exposed to cleaning chemicals, fumes, etc.