Desktop Engineer

Job Title: Desktop Engineer

Location: Virginia (Onsite)

Experience Required: 8 Years

Employment Type: Contract

Job Overview

We are seeking an experienced Desktop Engineer with 8 years of hands-on expertise in managing, supporting, and optimizing end-user computing environments. The ideal candidate will have strong experience in desktop engineering, endpoint management, system imaging, hardware/software troubleshooting, automation, and enterprise device management tools.

This role is 100% onsite in Virginia and requires excellent technical, communication, and customer service skills.

Key Responsibilities

End-User Support & Troubleshooting

Provide advanced desktop, laptop, and peripheral support for on-site users

Troubleshoot OS, application, network, and hardware-related issues

Resolve complex technical issues escalated from Level 1/2 support teams

Support Windows 10/11, macOS (if required), and mobile devices

Desktop Engineering & Administration

Configure, deploy, and manage desktops/laptops using enterprise imaging tools

Perform OS installations, upgrades, patches, and software deployments

Develop and maintain standard workstation images (SCCM/Intune/MDT)

Implement group policies (GPO) and endpoint configuration standards

Optimize device performance and ensure system stability

Endpoint Management (EMM/UEM)

Utilize SCCM, Intune, JAMF, or other endpoint tools for:

Application packaging & deployment

Patch management

Compliance policies

Device inventory and reporting

Technology Operations

Support Active Directory (Users/Groups/OU Management)

Manage VPN, SSO, MFA, and endpoint security tools

Troubleshoot network connectivity (LAN/WAN/Wi-Fi) issues

Coordinate with server, network, and security teams to resolve complex issues

Hardware Management

Setup, configure, repair, and replace desktops, laptops, monitors, and peripherals

Support conference room AV, printers, scanners, and docking stations

Maintain inventory of hardware/software assets

Documentation & Process Improvements

Create SOPs, knowledge base articles, and troubleshooting guides

Recommend improvements for desktop standards and operational efficiency

Assist with audits, compliance, and security requirements

Required Skills & Qualifications

8 years of experience in desktop engineering, end-user computing, or IT support

Strong expertise in Windows 10/11, system imaging, and device provisioning

Hands-on experience with SCCM, Intune, MDT, JAMF, AAD/AD

Strong knowledge of Group Policy, DNS, DHCP, TCP/IP, VPN

Experience supporting Office 365, Teams, Outlook, OneDrive

Ability to troubleshoot complex hardware/software/network issues

Experience with endpoint security tools (AV, DLP, EDR solutions)

Scripting knowledge (PowerShell preferred)

Strong communication and customer service skills

Ability to work onsite 5 days a week in Virginia

Preferred Qualifications (Nice to Have)

CompTIA A , Network , or Security certifications

Microsoft Modern Desktop Administrator (MD-100/MD-101)

Experience with enterprise migrations (Windows 10/11 rollout, hardware refreshes)

Experience with ServiceNow or similar ITSM tools

Experience supporting Mac devices