Desktop Support/Field Technician 2

Third Party candidates will not be considered for this position.

Job Description:

Essential Job Functions:

• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.

• Assist with infrastructure projects and assignments.

• Participate in basic monitoring and routine troubleshooting of infrastructure systems.

• Collaborate with team members to address infrastructure challenges and daily operational tasks.

• Support the creation and maintenance of infrastructure documentation.

• Develop and improve technical skills through on-the-job experience.

• Show eagerness to learn and gain expertise in infrastructure services.

• Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 2 years of relevant work experience

• Proven experience in infrastructure technology analysis and resolution

• Proficiencies in data analysis and technical knowledge

• A continuous learner that stays abreast with industry knowledge and technology

• Knowledge of Microsoft 365 required; Windows

• Basic Mobile device analysis and troubleshooting with Android and IOS products.

Other Qualifications:

• An advanced degree in a relevant field is a plus

• Relevant certifications, such as Microsoft Certified: Azure Fundamentals is a plus

• Previous on-site tech support, customer facing experience

• Remote support experience, (nice to have)

• Familiarity with Windows 11 image process and Azure environment preferred

• Knowledge of networking; VPN, PC mainframe connectivity (nice to have)

• Knowledge of software and hardware troubleshooting

• Experience with disc encryption bit locker and anti-virus a plus

• Basic Intune knowledge - for prepping/imaging computers

Nice to have:

Asset management

Shipping and receiving of hardware

Experience with leading special projects

ServiceNow CMDB

ITIL