Technical Support Specialist

Position: Technical Support Specialist  

Reason for Opening: backfill of someone who left on their own  

Date Position was opened: 10/21

Location: must be local to Wilsonville OR area (right outside Portland OR); Ore Pac Avenue, Wilsonville, OR 97070

Will need to be onsite 2 days a week

Duration: 6-month contract to hire

Visa Restrictions: needs to be able to convert without sponsorship

Conversion Salary: up to $65k

Interview Process: first round 30 minute virtual interview with HM, final round will be onsite at the Wilsonville branch to meet with the IT support team members

Thursday 10/22 anytime EXCEPT from 12-1pm CST

Friday 10/23 wide open to interview  

Competition/Internal HR: EXCLUSIVE

Start Date (reason for specific start date): ASAP

Call Notes from 8/13:

About 12 people total on the team, 4 sit in the OR branch

At least 1-2 years of IT support experience

Expanding support to west coast branches

Shift: 8am-5pm PST

AD and Azure experience would be great but not required

200 total employees in the OR branch

This person needs to be professional and polished, but it is a blue-collar environment

Job Description:

Responsibilities & Essential Functions:  

• Providing technical support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions, providing guidance on product usage or taking apart a computer and working inside the computer. 
• Resolving customer issues in a timely and effective manner. This may involve working with other departments or vendors to resolve more complex issues.
• Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required.
• Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms.
• Creating technical training documentation by researching, drafting, and designing technical documents such as manuals, guides, diagrams, and schematics.
• Updating technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information.
• Maintaining technical knowledge by staying up to date with the latest product developments and technical trends in order to provide effective technical support to customers.

Qualifications:  

• Computer Science Degree preferred but not required. 
• 1-3 years of technical experience or computer programming required. 
• Onsite position - Monday-Friday - 8am-5pm 
• Knowledge of the Microsoft Office 365 Suite, Microsoft Windows, and mobile device operating systems.

Beacon Staffing Alternatives, Inc. is a women-owned, strategic staffing organization that specializes in administrative staffing, IT staffing and logistics support. Headquartered in Central Maryland, Beacon Staffing utilizes state-of-the-art portals enabling employees and job seekers 24-7 online access to resources.

Beacon Staffing promises quality, integrity and reliability. Our personal knowledge and experience in the local community, combined with a contemporary approach to staffing management, makes Beacon Staffing a trusted guide with proven results.

We have maintained professional relationships with some clients for more than two decades. And, we welcome new employers regularly. We are proud to be the area’s most reputable, well-connected and accomplished temporary staffing company.