What are the responsibilities and job description for the L2 IT Support Technician position at Beacon Hill?
Job Summary:
We're looking for a hands-on and customer-focused IT Support Technician (L1/L2) to support onsite operations. This individual will serve as the go-to technical support for employees in the office, assist with desk setups for new hires, and handle hardware replacements and troubleshooting. The ideal candidate is organized, detail-oriented, and physically able to lift and set up IT equipment as part of their day-to-day responsibilities.
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Key Responsibilities:
End-User Support (L1/L2):
* Provide onsite support for hardware, software, and connectivity issues, including walk-ups and ticket-based support.
* Troubleshoot laptops (Windows/macOS), Office 365 apps, VPN access, and Microsoft Exchange (Outlook, shared calendars/mailboxes).
* Use ServiceNow to manage, update, and resolve incident and request tickets.
* Support Okta-related issues including account access, MFA, and password resets.
Desk Setups & Equipment Support:
* Perform full desk setups for new hires, including monitors, docking stations, cabling, and accessories.
* Occasionally build and image laptops for new hires during high-volume onboarding cycles.
* Handle emergency hardware replacements and provide responsive support to in-office employees.
Hardware Logistics & Asset Management:
* Maintain accurate asset records in ServiceNow, ensuring hardware assignments and returns are tracked properly.
* Organize and maintain the stockroom, ensuring spare devices and peripherals are available for quick turnaround.
* Assist with shipping and receiving of hardware when needed and coordinate logistics with vendors.
________________________________________
Physical Requirements:
* Must be able to lift and carry equipment such as monitors, docking stations, and laptop boxes (up to 50 lbs).
* Regular movement throughout the office to set up and support user workstations.
________________________________________
Required Qualifications:
* 3 years of experience in IT support or desktop support.
* Proficiency in troubleshooting Windows/macOS, Microsoft Exchange, and Office 365.
* Familiarity with ServiceNow and Okta.
* Excellent communication skills and a customer-focused mindset.
* Ability to work independently and prioritize tasks in a dynamic office environment.
________________________________________
Preferred Qualifications:
* Experience with macOS device management tools such as Jamf or AirWatch (VMware Workspace ONE).
Job Summary:
We're looking for a hands-on and customer-focused IT Support Technician (L1/L2) to support onsite operations. This individual will serve as the go-to technical support for employees in the office, assist with desk setups for new hires, and handle hardware replacements and troubleshooting. The ideal candidate is organized, detail-oriented, and physically able to lift and set up IT equipment as part of their day-to-day responsibilities.
________________________________________
Key Responsibilities:
End-User Support (L1/L2):
* Provide onsite support for hardware, software, and connectivity issues, including walk-ups and ticket-based support.
* Troubleshoot laptops (Windows/macOS), Office 365 apps, VPN access, and Microsoft Exchange (Outlook, shared calendars/mailboxes).
* Use ServiceNow to manage, update, and resolve incident and request tickets.
* Support Okta-related issues including account access, MFA, and password resets.
Desk Setups & Equipment Support:
* Perform full desk setups for new hires, including monitors, docking stations, cabling, and accessories.
* Occasionally build and image laptops for new hires during high-volume onboarding cycles.
* Handle emergency hardware replacements and provide responsive support to in-office employees.
Hardware Logistics & Asset Management:
* Maintain accurate asset records in ServiceNow, ensuring hardware assignments and returns are tracked properly.
* Organize and maintain the stockroom, ensuring spare devices and peripherals are available for quick turnaround.
* Assist with shipping and receiving of hardware when needed and coordinate logistics with vendors.
________________________________________
Physical Requirements:
* Must be able to lift and carry equipment such as monitors, docking stations, and laptop boxes (up to 50 lbs).
* Regular movement throughout the office to set up and support user workstations.
________________________________________
Required Qualifications:
* 3 years' of experience in IT support or desktop support.
* Proficiency in troubleshooting Windows/macOS, Microsoft Exchange, and Office 365.
* Familiarity with ServiceNow and Okta.
* Excellent communication skills and a customer-focused mindset.
* Ability to work independently and prioritize tasks in a dynamic office environment.
________________________________________
Preferred Qualifications:
* Experience with macOS device management tools such as Jamf or AirWatch (VMware Workspace ONE).
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
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Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
Salary : $35 - $45