Donor Support Associate

Beacon Hill has partnered with a growing non-profit organization in downtown Chicago in hiring a Donor Support Specialist to start immediately! This organization supports families, the elderly, individuals affected by war, and children in Israel and around the world through humanitarian efforts. This is a temporary-to-hire position with room for growth.

Responsibilities:

• Serve as the first point of contact for donors via inbound phone calls and email
• Provide warm, professional, and empathetic support to donors with questions about giving, programs, and impact
• Process one-time and recurring donations accurately over the phone and through online platforms
• Assist donors with updates to personal information, payment methods, and giving preferences
• Respond to donor inquiries and follow up via email in a timely and thoughtful manner
• Resolve basic donor issues or concerns and escalate more complex matters as needed
• Enter and maintain accurate donor records in the organization's CRM or donor database
• Adhere to data privacy, security, and compliance standards when handling donor information
• Collaborate with development and fundraising teams to support campaigns and donor initiatives
• Represent the organization's mission, values, and voice in every donor interaction

Requirements:

• Prior experience in customer service, fundraising, or donor support preferred
• Bachelor's Degree preferred
• Strong verbal and written communication skills with a compassionate, donor-focused approach
• Comfort handling inbound calls and discussing donation amounts and payment details
• Ability to accurately process transactions and manage data entry with attention to detail
• Proficiency with email, CRM systems, and basic computer applications
• Excellent organizational and time-management skills
• Ability to remain professional and calm while handling sensitive or emotional conversations
• Interest in or passion for nonprofit work and mission-driven organizations

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)