Director of Customer Success

Director of Customer Success to $200K - Lead, Scale, and Transform Customer Success!

Our client, a fast-growing technology company, is seeking a Director of customer Success to design and lead a scalable post-sale operating model. In this newly created role, you will drive retention, expansion, and long-term revenue growth while overseeing a team and developing systems that elevate customer experience. The ideal candidate brings 5 years in customer success or post-sale leadership and thrives in a fast-paced startup environment!

Position Details:

• Location: Somerville, MA
• Work Model: In Office
• Degree: Preferred
• Responsibilities include leading retention and expansion strategies that maintain high net and gross revenue retention; designing a scalable customer success operating model including segmentation, playbooks, and automation; overseeing onboarding frameworks that accelerate time‑to‑value; building health scoring, risk indicators, and renewal forecasting; managing enterprise engagement through executive business reviews and ROI‑driven success planning; and traveling regularly to client sites to strengthen relationships and drive long‑term outcomes.
• The ideal candidate possesses 5 years of customer success, account management, or post‑sale revenue experience; a proven record of achieving strong NRR; experience building or re‑architecting CS functions at high‑growth startups; comfort implementing automation, AI‑driven systems, and structured processes; strong executive presence and ability to work with public sector leaders; and capability to lead a small team while staying hands‑

Join a rapidly scaling organization offering comprehensive health benefits, 401(k) with immediate vesting, and generous PTO!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)