Director, Patient Care Services

Reports to the Executive Director or Vice President. Is responsible for the around-the-clock management and direction of the patient care area. Coordinates the efforts of staff, ensures the provision of quality, cost-effective care and manages the clinical and financial performance of the patient care area.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Oversees the around-the-clock coordination of patient care operations by:

• Developing the vision and strategy through the formation and implementation of goals and objectives.
• Assessing, evaluating and ensuring the effectiveness and adequacy of staffing plans and operations; also appraising the results of programs and services and recommending and implementing changes as required.
• Preparing the annual capital and operating budget. Monitoring the monthly financial reports and initiating appropriate actions and reports.
• Maintaining compliance with all legal requirements of licensure, accreditation, etc.; also reviewing and acting upon the reports of authorized inspecting agencies and ensuring administrative and corporate policies and decisions are implemented.
• Interpreting, enforcing and supporting hospital policies, procedures, protocols and the terms and conditions of the Union bargaining agreement.

Maintains the continuing high quality of clinical and customer services by:

• Developing and implementing clinical and service quality standards, monitoring performance on the standards and initiating corrective action as required.
• Participating in both service line and designated patient care area quality improvement activities.
• Authorizing the hiring, orienting, training, assigning of work, evaluating, counseling or discharging of staff assigned to the patient care area. Conducting interviews, investigating and making referrals as appropriate.
• Ensuring the competency of staff by actively overseeing orientation and ongoing education.
• Ensuring that the patient care environment and equipment is safe, clean and orderly and collaborating with appropriate departments for maintenance, replacement, repairs and/or other needs.
• Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
• Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related assignments and special projects as directed.
• Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
• Participating in nursing, hospital and/or community committees and activities relating to nursing practice.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• Master of Science Degree in Nursing or other related field is required. Must be licensed as a Registered Nurse in the State of Indiana. A minimum of 2 to 5 years of job-related experience is required. Management/supervisory experienced also required.

Knowledge & Skills

• Requires the ability to develop and utilize coaching and facilitation skills.
• Requires highly-developed business and human resource skills.
• Requires excellent communication and interpersonal skills.
• Requires a very high level of leadership skills necessary to effectively plan, organize, staff, direct and evaluate the healthcare and management activities of assigned areas.
• Demonstrates sound problem solving and decision making abilities.
• Demonstrates a pro-active, results-oriented approach to management.

Working Conditions

• Requires schedule flexibility due to the departments 24 hours per day, 7 days per week operation.
• Works in a office and patient care or clinical environment involving contact with Medical Staff, Hospital Managers, departmental staff and managers, patients, families and community agencies.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.