What are the responsibilities and job description for the Patient Services Coordinator (37179) position at The Care Team Home Health & Hospice?
Patient Services Coordinator (PSC)
Be the operational hub that keeps hospice visits coordinated, teams aligned, and patient care moving without delays.
Join The Care Team as a Patient Services Coordinator and play a vital role in supporting compassionate hospice care behind the scenes. We are seeking an organized and detail-oriented professional to help coordinate schedules, support clinical operations, and ensure patients, families, and care teams experience seamless communication and exceptional service throughout the hospice journey.
Schedule & Coverage
• Standard operating hours are Monday through Friday, 8:00 AM to 4:30 PM
• Reports daily to our office in Mishawaka, IN
What We Offer
• Key operational role supporting hospice patient care
• Collaborative team environment
• Mission-driven hospice organization
Benefits
• Competitive Total Care Benefit Package, compensation, and mileage reimbursement per company policy
• 401(k) with employer match
• Health Savings Account eligibility with employer contribution up to $1,000 annually
• Employee Assistance Program, discounts on gym memberships and wellness programs
• Tuition reimbursement
• PTO begins accruing upon hire, with team members earning up to 3 weeks annually based on full-time status and tenure, plus seven paid holidays.
Key Responsibilities
• Assign evaluation, admission, and routine visits
• Process rescheduled, missed, and reassigned visits
• Run and review scheduling and visit reports
• Verify visit documentation and clinical notes
• Ensure unscheduled visits are addressed in a timely manner
• Document scheduling activity and visit coordination accurately and timely in the EMR HCHB (Homecare Homebase)
• Healthcare scheduling or coordination experience preferred
• Strong organizational and multitasking skills
• Experience using HCHB (Homecare Homebase) preferred
Role Requirements
• Active driver’s license
• Ability to pass a criminal background check
• Current TB testing in accordance with agency policy (for field roles)
• Current CPR certification as required for the role (for field roles)
Salary : $21 - $26