General Manager - Event Rentals & Operations

Beachview Events is seeking an experienced, hands-on General Manager to oversee the day-to-day operations of our event rental company. This position provides leadership and direction across our warehouse, office, sales, and onsite event operations and plays an important role in keeping our team organized, accountable, and focused on providing an exceptional client experience.

This is not a position for someone who wants to manage solely from behind a desk. We are looking for a leader who is willing to learn every aspect of the business, step in when needed, solve problems, support employees, and take ownership of the overall operation.

The ideal candidate is organized, adaptable, solutions-oriented, dependable, and confident leading people in a fast-paced environment. Experience in event rentals is a plus, but strong leadership and operational management experience are equally important.

What You'll Do

Leadership & Team Management

• Oversee day-to-day personnel across warehouse, office, sales, and onsite operations.
• Provide employees with clear direction, leadership, coaching, and support.
• Promote a positive, professional, team-oriented, and accountable workplace culture.
• Hold employees accountable to company expectations, policies, and performance standards.
• Work closely with our offsite HR Manager regarding hiring, onboarding, employee performance, disciplinary concerns, and other personnel matters.
• Identify staffing needs and participate in interviewing, hiring, training, and onboarding new employees.
• Address employee concerns promptly and professionally and escalate issues to HR or the Executive Team when appropriate.
• Help develop employees and identify opportunities for additional training and growth.

Operations & Systems

• Oversee the company's daily operations and ensure departments are working together effectively.
• Learn and become proficient in the company's database and operating systems, including both sales and inventory functions.
• Ensure company systems and procedures are being used accurately and consistently.
• Monitor workflows, schedules, inventory needs, and operational priorities.
• Identify problems before they negatively impact an event, employee, or client.
• Develop and implement practical solutions to operational challenges.
• Look for opportunities to improve processes, communication, efficiency, and accountability.
• Adapt to new systems, responsibilities, and processes as the company continues to grow and evolve.
• Be willing to step in and assist wherever needed to keep operations running smoothly.

Client Relations & Customer Service

• Help ensure every client receives a high level of service from the initial sales process through delivery, setup, pickup, and follow-up.
• Conduct direct client outreach when needed to follow up on experiences, concerns, or service issues.
• Handle escalated customer concerns professionally and work toward appropriate resolutions.
• Coordinate with sales, warehouse, and onsite teams to create a seamless client experience.
• Identify recurring service issues and help implement solutions to prevent them in the future.
• Maintain professionalism when interacting with clients, vendors, venues, and community partners.

Safety & Accountability

• Ensure company safety standards and procedures are consistently followed.
• Promote a strong culture of safety throughout warehouse and onsite operations.
• Monitor employee work practices and promptly address unsafe conditions or behaviors.
• Reinforce expectations regarding proper equipment use, PPE, vehicle safety, and jobsite procedures.
• Partner with management and HR when safety concerns or policy violations arise.

What We're Looking For

The successful candidate will have:

• Previous management, operations, or leadership experience.
• Strong leadership and people-management skills.
• The ability to hold employees accountable while maintaining a professional and positive work environment.
• Excellent communication and problem-solving skills.
• Strong organizational and time-management abilities.
• The ability to prioritize and make decisions in a fast-paced environment.
• Confidence handling employee and customer concerns.
• Comfort learning databases, inventory systems, and other business technology.
• A willingness to be hands-on and learn all areas of the operation.
• The ability to communicate effectively with employees, clients, HR, and the Executive Team.
• Flexibility to adjust priorities as business and event needs change.
• A team-first mentality and willingness to step in when needed.

Event rental, hospitality, logistics, warehouse, operations, or related industry experience is preferred but not required.

Schedule

Standard Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.

Because our business revolves around events and client schedules, this position will require evening and weekend availability, particularly during peak and busy seasons.

Candidates should understand that flexibility during these periods is an important part of successfully managing an event rental operation.

What Success Looks Like

A successful General Manager will:

• Build trust and accountability within the team.
• Keep day-to-day operations organized and running efficiently.
• Communicate proactively with the Executive Team and HR.
• Address problems rather than allowing them to linger.
• Maintain high expectations for customer service and employee performance.
• Promote and enforce safe work practices.
• Help departments communicate and work together effectively.
• Take ownership of the operation and follow through on commitments.
• Continually identify ways to make the company stronger, more efficient, and better prepared for growth.

We are looking for someone who wants to lead, problem-solve, build a strong team, and take ownership of the operation. If you enjoy a fast-paced environment where no two days are exactly the same and you are comfortable balancing people, operations, clients, and changing priorities, we would love to hear from you.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person