Seasonal Operations Dispatch Staff

Duties: 

• Willingness to accept the most effective role. 

• Providing guests with exceptional service.  

• Delegates tasks to lead dispatchers. 

• Ensuring guest safety.  

• Ensures that staffing requirements are met and use staff efficiently.   

• Maintaining high standards of safety. 

• Ensure that everyone’s timecard is accurately representing their hours worked 

• Ensure that time off requests are applied to the schedule, shift trade requests are reviewed and accepted/denied promptly 

• Answering Dispatch phone to keep track of call ins, people who are late, and documented 

• Keeping track of occurrence points allotted and providing/delegating verbal warnings promptly 

• Making sure we have more than enough copies for the operating week. 

• Answering Dispatch phone and answering questions about the park 

• Checking for proper uniform before employee clocks in and providing uniform items needed at any point in the day 

• Sending staff to the sections that need help as they clock in 

• Updating staff Excel sheets, scheduling info, and communicating regularly with staff services for anything they need. 

• Assist staffing manager in creating schedules, approving time off requests, and approving shift trades/drops/pick ups. 

• Giving verbal or written warnings to staff members needing corrective counseling. 

• Overseeing Dispatch employees, ensuring dispatch staff is accomplishing their assignments and meeting their responsibilities efficiently. 

• Creating Excel/Word documents to assist with managing or informing staff. 

• Communicate with EMS, Police, Supervisors, and Management as needed to comply with our Facilities EAP 

• Effectively learn radio codes and communicate via radios 

Qualifications: 

• Must be at least 18 years old. 

• Must be friendly and outgoing with a high customer service acumen. 

• Required to maintain established performance levels.  

• Must successfully complete a swim-test and lifeguard certification course. 

Physical Requirements: 

• Walking to and from your entire assigned area, climbing ladders and stairs when necessary. 

• Standing with or without movement for extended periods of time. 

• Exposure to multiple, high-stress situations at any given time. 

• Sitting for extended periods of time  

• Bending, pushing, pulling, and lifting heavy objects. 

• Must be able to push up to 50lbs and lift up to 20lbs. 

• Must frequently use hands/fingers to handle tools, or controls; and reach with hands and arms.