IVR / Genesys Software Engineer

Job Title: Application Programmer III

Location: Jersey City, NJ

Duration: Contract - 12 months

Pay Range: $68.25/hr (W2)

Job ID: 372941

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Software Engineer / Feature Lead (IVR) to join our dynamic team. The ideal candidate will have strong experience in Genesys IVR, Java/Spring, and cloud-based contact center development and a proven ability to design, deliver, and support scalable, reliable self-service IVR solutions.

Responsibilities:

• Build and enhance IVR applications using modern engineering practices and cloud technologies.
• Collaborate with cross-functional partners to design solutions aligned to strategic business goals.
• Ensure high-quality code delivery through development, testing, and quality control practices.
• Lead and mentor developers within an agile team and foster a learning culture.
• Troubleshoot, support, and improve existing IVR applications for optimal performance.
• Participate in planning, estimation, and technical discussions guiding solution direction.

Required Skills & Qualifications:

• Primary skill: Genesys IVR with hands-on experience in speech-enabled IVR using Genesys and/or Nuance frameworks.
• 5 years of hands-on Java and Spring development for complex applications.
• Experience with JavaScript, Groovy, and VXML.
• Proven delivery across multiple full project implementations in fast-paced, agile environments.
• Ability to lead and mentor developers and uphold engineering excellence and clean code practices.
• Proficiency using AI development tools such as GitHub Copilot.

Preferred Skills:

• Experience deploying contact center solutions in private or public cloud environments.
• Experience building and deploying applications on Microsoft Azure or Red Hat OpenShift.

Work Setup & Process Details:

• Hybrid schedule with a minimum of 3 days onsite per week. Onsite day 1.
• Start month: May or June.
• Interview: Video required. One round, possible second round.
• Glider ID verification required.
• Approved location: Jersey City.

Submission Guidance for Candidates:

• Include current location and relocation plan on the resume.
• List availability, earliest start date, and any cooling-off requirements.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume. Be sure to include your current location, relocation plan, availability, earliest start date, and any cooling-off details.