Demo

IVR/Genesys Business Analyst

Matlen Silver
Jersey, NJ Contractor
POSTED ON 4/24/2026
AVAILABLE BEFORE 5/23/2026

The ideal candidate is a Sr. Business analyst that has over 7 years of experience working in IVR or Genesys cloud. Preferred to come from a banking background.


Responsibilities


Qualifications

  • 7 years of experience (it can be less if they have a ton of IVR or genesys)
  • Strong communication - working with teams and stakeholders
  • Strong analytic skills
  • JIRA
  • Some IVR experience - They need to understand the lingo and big picture to complete a task
  • Working level of prompt engineering
  • Github, Bitbucket, Copilot

Salary : $65 - $67

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IVR/Genesys Business Analyst?

Sign up to receive alerts about other jobs on the IVR/Genesys Business Analyst career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$75,004 - $94,003
Income Estimation: 
$95,426 - $117,847
Income Estimation: 
$129,291 - $167,349
Income Estimation: 
$151,063 - $185,777
Income Estimation: 
$158,643 - $203,736
Income Estimation: 
$154,628 - $190,455
Income Estimation: 
$158,186 - $201,374
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Matlen Silver

Angular Developer
Apply
  • Matlen Silver Jersey, NJ
  • - Angular (team uses Angular 18) 6 years - Java on back end (Angular is more important but person needs to be able to fix Java code; etc) - STRONG communic... more
  • 16 Days Ago
Cloud Risk & Compliance Analyst
Apply
  • Matlen Silver Chandler, AZ
  • The Cloud Risk & Compliance Analyst is a client-facing role that provides risk management support to all Line of Businesses by applying the CGA (Cloud Gove... more
  • 1 Day Ago
Infrastructure Project Manager
Apply
  • Matlen Silver Chandler, AZ
  • Support the on-going management of the Enterprise Critical Infrastructure (ECI) Inventory, required ECI program governance routines (e.g., approvals at Ris... more
  • 1 Day Ago
Vulnerability Manager
Apply
  • Matlen Silver Jersey, NJ
  • Location: Onsite 3 days a wk; Hybrid – Office location is Jersey City NJ Required Pay Scale: $60-65hr W2 ***Due to client requirements this role is only op... more
  • 1 Day Ago
View More Jobs at Matlen Silver

Not the job you're looking for? Here are some other IVR/Genesys Business Analyst jobs in the Jersey, NJ area that may be a better fit.

Business Systems Analyst with IVR
Apply
  • Intone Networks Newark, NJ
  • Role: Business Systems Analyst with IVR Experience Location: Newark, NJ (On-Site) Duration: 6-12 months contract (Possibility for CTH) more
  • 1 Month Ago
IVR / Genesys Software Engineer
Apply
  • BC Forward Jersey, NJ
  • Job Title: Application Programmer III Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $68.25/hr (W2) Job ID: 372941 About BCforward BCf... more
  • 1 Day Ago
View More Jobs

AI Assistant is available now!

Feel free to start your new journey!