Human Resources Operations Specialist

BCForward is currently seeking a highly motivated HR Operations Advisor 2 opportunity with our client.

Title: HR Operations Advisor 2

Location: Candidate must be local to Redmond, WA to meet hybrid requirements.

Duration: 6 months

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 Months

Job Type: [Fulltime] (40 Hrs. Weekly)], [Contract], [Hybrid]

Pay Range: $21/hr to $25/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Typical Day in the Role

• Purpose of the Team: The purpose of this team is to support managers and employees by providing HR consultation, guidance on performance management, and assistance with complex employee and organizational matters.

• Key projects: This role will contribute to short-term CRM/case management activities focused on data entry and accuracy, along with broader organizational support as needed.

Candidate Requirements

• Disqualifiers: Candidates with a lack of HR experience and limited or no experience providing performance management consultation to managers will not be eligible for the role.

• Best vs. Average: The ideal resume would contain foundational experience in HR, employee relations, or a related field, along with a working knowledge of performance management practices and HR policies. Candidates should demonstrate strong communication skills, sound judgment, and the ability to build trust with managers and employees, while effectively managing multiple priorities in a fast-paced environment. Experience in a large or matrixed organization is preferred but not required.

We’re seeking a Human Resources (HR) Consultant with deep expertise in performance management and consulting—along with a passion for using data, automation, and emerging technologies to reimagine how HR delivers value. In this role, you’ll partner closely with HR teams, managers, and business leaders across the Microsoft Commercial organization to activate our culture and elevate manager capability through scalable, data-driven solutions.

As an HR Consultant, you will:

Coach and advise managers and employees on complex workplace matters, using data and insights to inform recommendations.

Provide expert consultation on career development, performance, workplace behavior, and policy interpretation.

Collaborate with HR Business Partners to support and enable strategic people priorities.

Design and implement scalable, automated solutions that strengthen manager effectiveness and reduce manual effort across the HR lifecycle.

Identify opportunities to streamline workflows, improve decision quality, and free up time for higher-impact consulting work.

Partner across a matrixed environment—including HR, Legal, and Compliance—to shape local policies and practices.

Success in this role requires the ability to remain impartial and objective, applying Microsoft’s practices, policies, and philosophies consistently to foster an inclusive and equitable workplace—while continuously looking for ways to modernize how the work gets done.

Responsibilities

Leads the diagnosis and resolution of increasingly complex issues related to policy, culture, or employee relations concerns—partnering with HR and Legal as needed—while prioritizing a safe and professional work environment.

Identifies and escalates trends in employee relations and works with partners to implement solutions that reduce recurring issues and improve overall outcomes.

Provides expert consulting to managers and employees on HR programs, processes, and initiatives; influences decision-making through strong judgment and context-based insights.

Uses data-driven insights to anticipate training and capability needs; recommends and delivers targeted solutions such as training or communications.

Evaluates HR processes for opportunities to streamline and improve efficiency, partnering with HR operations and technology teams to design and scale solutions.

Applies Microsoft values and HR policies across programs such as leave, retirement, immigration, and performance management; ensures compliance and consistency.

Embodies Microsoft’s culture and values in all interactions.

Top 3 Must-Have HARD Skills & years of experience for each:

HR or Employee Relations Experience (2–4 years): Supporting managers or employees with HR-related questions or issues

Performance Management Knowledge (2 years): Basic understanding of performance processes and coaching support

Case Management / Documentation (1–2 years): Experience tracking and documenting issues or requests in a structured way

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.