What are the responsibilities and job description for the Bilingual Call Center Representative position at BCForward?
We are currently looking for a Contact Center Customer Service Associate Bilingual Spanish to join our team/ work with one of our clients. I would love to tell you a little more about this position and learn a few things about you, as well.Position: Contact Center Customer Service Associate Bilingual Spanish (247616)Worksite: State of Louisiana (SOLA) - (Remote but local to this location)Duration: 9 months until end of OctTentative Start date: 1/19/2026Pay rate: $19/hour on W21 week of training from 8 a.m. to 4:30 p.m. M-FHiring for 3 shifts, must be able to work any shift assigned, all shifts are central time hoursCore hours of operations are 7:30 a.m. to 6 p.m.12/4 Interviews start ( Thursday) Job Description:The Contact Center Customer Service Associate is a remote position focused on delivering exceptional support to callers through call center operations. This role requires a blend of empathy, attention to detail, and efficient multitasking to ensure a positive customer experience throughout the day. The ideal candidate will demonstrate professionalism, effective communication, and the ability to follow established processes while managing multiple tasks in a fast-paced environment. This opportunity is open to individuals located in Louisiana and/or surrounding areas. Core DutiesAnswer incoming phone calls, chats, and emails regarding SNAP and Child Support BenefitsProvide outstanding customer service with empathy and kindnessResearch and review customer inquiries using multiple systemsRelay research findings and outcomes to customersIdentify and escalate issues as appropriateDocument call information and encounters in call logsTransition quickly between tasksMaintain a professional demeanorPerform other duties as assignedDeliverables / Project ScopeConsistent delivery of positive customer experiencesAccurate documentation of customer interactionsTimely escalation of risks and trends to managementEffective use of scripts and call flowsReliable research and resolution of customer inquiriesCollaboration Tools / Platforms:Microsoft Office Suite (Excel, Word, Outlook, Teams)Internet and email (Outlook)Multiple research systems as required by the roleBasic Qualifications:2 years of customer service experience1 year of call center environment experienceHigh School Diploma or GEDProficiency with computers and data entryStrong listening, verbal, and written communication skillsReliable internet access for remote workQuiet and private remote work locationPreferred Qualifications: Experience supportingSNAP Child Support BenefitsMedicaidCompany DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.
Salary : $18 - $19