Oracle Financial Consultant

Job Title: Oracle Cloud ERP (Finance & SCM)

Location: MINNEAPOLIS, MN (5 days onsite)

Duration: 12 Months (W2 contract)

Description:

• As an Oracle business Systems Analyst, you will analyze business requirements and translate them into Oracle system solutions to enhance business processes and efficiency.
• Gather and document business requirements through interviews, workshops, and analysis of existing systems.
• Design and propose Oracle system solutions that align with business needs and objectives.
• Collaborate with stakeholders to ensure successful implementation of Oracle solutions.
• Conduct system testing and validation to ensure Oracle solutions meet business requirements.
• Provide training and support to end-users on Oracle systems and processes.

Required Skills:

• L1 Support Analyst — Oracle Cloud ERP Finance and SCM First level technical and functional support for local business users of Oracle Cloud ERP.
• Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team.
• Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
• Triage and resolve level 1 incidents and service requests. Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures.
• Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes.
• Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
• Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
• Assist with user onboarding, role provisioning requests and basic training for new/changed features.
• Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.
• Required technical skills & experience Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM – specify modules used locally). understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
• Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
• Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team).
• Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows.