What are the responsibilities and job description for the Oracle Financial Consultant position at BCforward?
Job Title: Oracle Cloud ERP (Finance & SCM)
Location: MINNEAPOLIS, MN (5 days onsite)
Duration: 12 Months (W2 contract)
Description:
- As an Oracle business Systems Analyst, you will analyze business requirements and translate them into Oracle system solutions to enhance business processes and efficiency.
- Gather and document business requirements through interviews, workshops, and analysis of existing systems.
- Design and propose Oracle system solutions that align with business needs and objectives.
- Collaborate with stakeholders to ensure successful implementation of Oracle solutions.
- Conduct system testing and validation to ensure Oracle solutions meet business requirements.
- Provide training and support to end-users on Oracle systems and processes.
Required Skills:
- L1 Support Analyst — Oracle Cloud ERP Finance and SCM First level technical and functional support for local business users of Oracle Cloud ERP.
- Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team.
- Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
- Triage and resolve level 1 incidents and service requests. Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures.
- Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes.
- Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
- Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
- Assist with user onboarding, role provisioning requests and basic training for new/changed features.
- Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.
- Required technical skills & experience Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM – specify modules used locally). understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
- Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
- Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team).
- Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows.
Salary : $60 - $65