What are the responsibilities and job description for the Director - Underwriting Operations position at BCBS Global Solutions?
Who We Are
At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.
Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.
What we’re looking for in our Director – Underwriting Operations
You’re a strategic underwriting leader who thrives at the intersection of risk management, operational excellence and people leadership. If there were a Jeopardy! category called “Foundations of Underwriting,” you’d know every answer—and you also get excited about modernizing workflows and leveraging data to improve how work gets done.
Leading across product lines, partnering with Sales and Client Management and representing Underwriting as a trusted voice in enterprise-level decisions? Check. Check. And check. But you don’t want to do it alone. That’s why you also excel at developing and empowering high-performing teams. Because you know when our people thrive, so do our customers.
Here’s how you’ll help shape underwriting outcomes that support our people, partners and customers around the world:
Strategic & Operational Leadership
At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.
Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.
What we’re looking for in our Director – Underwriting Operations
You’re a strategic underwriting leader who thrives at the intersection of risk management, operational excellence and people leadership. If there were a Jeopardy! category called “Foundations of Underwriting,” you’d know every answer—and you also get excited about modernizing workflows and leveraging data to improve how work gets done.
Leading across product lines, partnering with Sales and Client Management and representing Underwriting as a trusted voice in enterprise-level decisions? Check. Check. And check. But you don’t want to do it alone. That’s why you also excel at developing and empowering high-performing teams. Because you know when our people thrive, so do our customers.
Here’s how you’ll help shape underwriting outcomes that support our people, partners and customers around the world:
Strategic & Operational Leadership
- Lead underwriting operations across Corporate and Student product segments.
- Design and evolve underwriting workflows, policies and procedures.
- Ensure service timelines, accuracy and financial performance.
- Own underwriting pricing models and tools.
- Analyze claims data and risk drivers.
- Support plan design and cost containment strategies.
- Serve as Underwriting representative on enterprise initiatives.
- Partner with Sales and Client Management.
- Work with Blue Cross entities on audits and data requests.
- Build, coach and develop underwriting talent.
- Support performance, learning and employee engagement.
- Ensure training and underwriting standards are met.
- Monitor productivity and quality metrics.
- Reduce key-person dependencies.
- Champion data-driven process improvement.
- You bring 10 years of senior-level group health underwriting experience with 5 years of people management experience.
- You hold a bachelor’s degree in finance, accounting, business, or a related field.
- You believe the best employee and customer experiences are built through strong collaboration and cross-functional partnership.
- Past leaders would describe you as highly analytical, a clear communicator, and a strong leader.
- You’re comfortable managing multiple priorities in a fast-paced environment.
- Competitive base pay annual bonus
- Competitive medical plans
- Telemedicine available
- Paid parental leave
- Employee assistance and wellness support 24/7
- Free international healthcare coverage
- Hybrid work model
- Work abroad arrangements available
- Generous PTO accrual program with carry-over option
- 9 paid holidays in addition to one floating holiday and one volunteer day
- Tuition reimbursement
- Career/Learning and development opportunities
- 401(k) with generous company match
- Pet insurance offerings
- Identify theft and legal coverages available
- Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)
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