frontdesk/ nightaudit

Job Overview
Join our dynamic hospitality team as a Front Desk Night Audit Specialist! In this vital role, you will be the welcoming face of our hotel during overnight hours, ensuring smooth operations and exceptional guest experiences. Your energetic and detail-oriented approach will help maintain the highest standards of guest service, security, and administrative accuracy. If you thrive in a fast-paced environment and possess a passion for hospitality, this position offers an exciting opportunity to showcase your skills while supporting our guests’ needs around the clock.

Duties

• Manage nightly front desk operations, including check-ins, check-outs, and guest inquiries with professionalism and enthusiasm
• Conduct detailed night audit procedures to reconcile daily financial transactions and ensure data accuracy in hotel management systems
• Provide exceptional customer service by addressing guest requests, resolving issues promptly, and maintaining positive guest relations
• Monitor security protocols by overseeing CCTV surveillance, conducting patrols of common areas, and ensuring safety standards are upheld
• Handle multi-line phone systems with courteous phone etiquette to assist guests and coordinate with internal departments
• Maintain accurate records of guest information, reservations, billing details, and incident reports for seamless operational flow
• Support guest services by offering local information, assisting with luggage, and ensuring overall guest satisfaction during overnight hours

Skills

• Strong background in hospitality management and hotel operations with previous hotel or resort experience preferred
• Excellent customer service skills combined with effective communication abilities in multiple languages; bilingual proficiency is a plus
• Skilled in front desk procedures, including reservation management, guest relations, and handling multi-line phone systems
• Knowledge of night audit processes and hotel management software to ensure accurate financial reconciliation
• Exceptional phone etiquette and the ability to manage guest interactions professionally at all times
• Ability to work independently during overnight shifts while maintaining high attention to detail and security awareness
• Demonstrated ability to handle guest concerns with tact and professionalism in a fast-paced hospitality environment

Join us to deliver memorable guest experiences while working in a vibrant hospitality setting that values your energy, dedication, and expertise!

Pay: $8.50 - $9.25 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $9 - $9