What are the responsibilities and job description for the Front Desk Associate position at Baymont by Wyndham?
Seeking a hotel front desk agent (including a night auditor) that can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a front desk agent, you’ll have many opportunities to brighten someone’s check-in.
As a front desk agent (or night auditor), you will
- provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- welcome and serve guests in person and over the phone everyday.
- enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
- assist in the closing of daily work for all outlets and posting correct daily totals.
- balance room charges at the closing.
- perform daily backups on systems and perform any necessary maintenance when situations arise.
- balance daily credit card postings and transmit through the Property Management Systems.
- notify proper outlets when discrepancies arise. Follow up with the general manager and document situations.
- clean and maintain the common areas and assist in other departments where and when required.
**Fundamentals** To be successful in this role, you must be proficient in English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Front desk agent should be able to work any shift as needed. 7am to 3pm, 3pm to 11pm, 11pm to 7am. Night auditor must be able to work from 11 pm to 7 am.
Monthly Incentive Bonus
This job offers a monthly bonus incentive, which is based on hotel revenue and quality scores.
Ask for Cynthia, when submitting your resume or application via email (cynthia@s2-mi.com) through really or in person at 3275 East Andy Devine, Kingman, AZ (Baymont Inn by Wyndham). Apply in person Wednesday to Sundays, between 9 am and 3 pm.
Job Types: Full-time, Part-time, Temporary
Pay: From $14.70 per hour
Expected hours: 24 – 32 per week
Benefits:
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15