Front Desk Associate - 3-11pm

• Understand and maintain guest service standards and policies
• Provide information to guests on surrounding area, hotel policies and amenities
• Respond to all guest requests expediently and earnestly
• Communicate status of all rooms to department heads via prescribed reporting procedures
• Relay guest requests to the appropriate department
• Sell rooms to “walk-in” guests
• Take telephone reservations for upcoming arrivals
• Enter / Change information in the reservations / PMS system as required by guests or management
• Receive and ensure delivery of guest mail / packages
• Post charges to guest accounts and assist in resolving billing issues that a guest may have encountered
• Process payments from guests
• Operate hotel switchboard or PBX
• Maintain front desk cleanliness
• Maintain daily logs, registration cards and credit card authorizations as per company policies
• Communicate any maintenance issues according to appropriate procedure
• File incoming faxes, third party reservations
• Assist guest in resolving any issues that can be handled at the front desk before it goes to the GM.
• Take Inventory or front desk supplies and breakfast as needed by the management team
• Complete any online training assigned as an ongoing learning process in a timely manner
• Must NOT use the hotel computers for any personal use during work hours
• Perform other duties as assigned by management.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

Salary : $14 - $16