What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express and Suites of Marinette?
Responsibilities:
Must pass background check
_ Shifts would vary. Shifts are 7am-3pm, 3pm-11pm, 11pm-7am with main shift being 3pm-11pm
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area and lobby including disinfecting, vacuuming and mopping
- Assist with administrative tasks such as filing, data entry, and reservations management
Requirements:
_ Must pass background check
_Must have open availability including weekends
- Excellent phone etiquette and communication skills
- Previous experience in hotel management or guest relations is a plus
- Strong hospitality and customer service skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using front desk software and computer systems
- Bilingual or multilingual abilities are highly desirable
- Flexibility to work various shifts, including weekends and holidays
```Qualifications```
- Previous experience in hospitality management or a related field is preferred
- Fluent in multiple languages is a plus
- Strong guest relations skills with the ability to provide excellent customer service
- Knowledge of hotel operations and front desk procedures
- Familiarity with night audit processes and procedures
- Excellent phone etiquette and communication skills
- Ability to work independently with minimal supervision
- Detail-oriented with strong organizational skills
If you are looking for an opportunity to join a dynamic team in the hospitality industry, we encourage you to apply for the Night Auditor position. We offer opportunities for career growth within our organization. Apply today to become part of our dedicated team!
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $14