Behavioral Health and Community Programs Section Manager

To perform the management functions of the Behavioral Health and Community Programs (BHP) section in the Department of Human Services. This includes the planning, organizing, and direction of services for those who provide mental health and alcohol and other substance use services to individuals needing assistance. Individual will also perform the roles of the Mental Health Professional and Service Director in the Comprehensive Community Services Program (CCS). A. Program and Budget

1. Maintain a working knowledge of and interpret program rules, manuals, and regulations; develop and maintain policies and procedures; and develop and maintain standards to monitor compliance and evaluate quality.
2. Assist in the development of program plans and budgets, monitor plan compliance, and regularly review expenditure reports/financial statements.
3. Maintain a working knowledge of state data systems, provide operating instructions to staff users, and be knowledgeable of available reports and appropriate report use.
4. Prepare and present periodic reports to the Board and other boards/committees as assigned.

B. Staff Supervision

1. Evaluate staff resources and identify staffing needs.
2. Assist in recruiting, interviewing and hiring staff.
3. Provide orientation and technical training for staff using standardized procedures.
4. Assign work and provide consultation, follow up and support.
5. Conduct regular section meetings.
6. Hold regular individual conferences with staff to provide direction on task completion and consistent feedback on work performance.
7. Prepare and maintain job descriptions for staff positions.
8. Complete employee performance reviews, counsel staff to achieve effective performance, and take disciplinary action as appropriate.
9. Identify individual staff development/training needs/opportunities and submit timely recommendations for participation to the Director.
10. Promote and encourage a professional environment.
11. Provide on-site clinical supervision to CCS employees.
12. Provide consultation and supervision via electronic or telephonic means to agency employees during emergency response situations.
13. Provide back-up supervision for staff in other sections in the absence of the Director and section manager.

C. Service Delivery

1. Review reports, case narratives, billings, expense accounts, leave requests, etc. on a timely basis to ensure consistent workflow and approve documents in accordance with program regulations and agency policy.
2. Assist in identifying, developing, and maintaining resources to meet program needs.
3. Monitor accountability and efficiency of service delivery.
4. Assist in the development of contracts for service, monitor status, and provide feedback to the Director.
5. Coordinate service delivery within the department and with community resources.
6. Provide direct services in the absence of staff.
7. Assist in the resolution of complaints regarding staff or programs.
8. Provide oversight and assist as needed the processing and coordination of emergency detentions.
9. Provide insight and direction to Corporate Counsel regarding the disposition of emergency detentions.
10. Oversight and coordination of the Community Support Program (CSP) contract. 
11. Review and distribute incoming mail as needed.

D. Comprehensive Community Services

1. Provides assessment/diagnosis and counseling or psychotherapeutic services.
2. Fulfills the Mental Health Professional and Service Director roles on CCS Recovery Teams.
3. May also fulfill the Substance Abuse Professional (SAP) role if appropriately credentialed. 
4. Provides crisis intervention as needed.
5. Provides mental health consultation and training to other staff and service providers as directed.
6. Facilitates all aspects of providing individual person-centered support to CCS participants.
7. Assess CCS participants for safety.
8. Develops comprehensive treatment plans.
9. Makes recommendations to the CCS administrator and/or CCS Service Director on client services and service programming components.
10. Maintains current accurate, and organized electronic outpatient records in accordance with organizational timelines
11. Meets or exceeds benchmarks for billable hours or communicates barriers to Director.
12. Maintains individual client case records within service reporting procedures and as required by agency policy, state and federal mandates, and administrative codes.
13. Adheres to federal, state and county laws, rules, regulations, policies and procedures related to performance of duties.
14. Provides information and referral services in response to inquiries about community resources or information about integrated components of the human services delivery system.
15. Participates and/or facilitates section and department meetings, work related committees, and trainings.
16. Provides informational presentations to department staff, professionals, community groups, other agencies, and the general public related to program responsibilities, policies, and goals.
17. Assist in the development of resources to deliver program information to targeted populations and the general public.
18. Maintains professional development by attending training to enhance case practice skills, clinical supervision, and consultations.
19. Serves as a member of committees or workgroups related to the function and purpose of the department.

E, Interagency Awareness, Public Relations and Community Education

1. Provide information and clarification to other sections of the department and other agencies regarding section responsibilities and activities.
2. Assist in the development of resources to deliver program information to targeted populations and the general public.
3. Serve as a member of committees or workgroups related to the function and purpose of the department.

F. Administrative

1. Participate in individual conferences and supervision with the Director.
2. Participate in administrative staff meetings.
3. Chair/serve on administrative and policy/procedure committees.
4. Assist in developing and updating program and personnel policies and procedures.
5. Participate in staff development/training activities to enhance supervision and program management skills.
6. Perform other duties as assigned.

 

1. Minimum of a master’s degree from an accredited college in areas directly related to mental health services, including but not limited to clinical psychology, psychology, school or educational psychology, rehabilitation psychology, counseling and guidance or counseling psychology.
2. Have 3,000 hours of supervised clinical experience or be listed in the national registry of health care provider in clinical social work, the national association of social workers register of clinical social workers, the national academy of certified mental health counselors or the national register of health service providers in psychology.
3. Hold a Wisconsin License as a Licensed Clinical Social Worker (LCSW); Licensed Professional Counselor (LPC); Licensed Marriage and Family Therapist (LMFT) or Licensed Psychologist.
4. Five (5) years of experience; with at least two providing services to adults with significant mental health, substance abuse, or co-occurring needs.
5. Three years of supervisory experience, including staff development and training, or
6. An equivalent combination of training and experience that provides equivalent knowledge, abilities, and skills
7. Substance abuse treatment experience preferred
8. Valid driver’s license and reliable transportation.

 

1. Ability to sit or stand for extended periods of time while performing duties
2. Ability to drive.
3. Light Lifting.
4. Ability to work out in the field.
5. Requires physical demands such as seeing, hearing, and color perception to make judgement both in the office and out in the field.

Knowledge, Skills, and Abilities   Extensive understanding of laws, regulations, and practice pertaining to behavioral health community programs. Familiarity and understanding of Wisconsin Chapter 51 and the emergency detention process. Thorough knowledge of community human services resources and means of access. Ability to direct, supervise and evaluate staff and to provide effective consultation. Ability to effectively communicate information orally and in writing. Ability to carry out special and general assignments requiring organization of materials and development of procedures. Ability to establish and maintain effective working relationships with other employees, agencies, and the public. Ability to support and promote the department’s goals, programs, and staff. Possess the skills and abilities required of Department managers related to interpersonal skills, personal/professional awareness, analytical thinking, communication skills, and organizational skills. Ability to be available and flexible 24/7 for emergency response, supervision of specific programs and natural disasters.   Proficient in the use of Windows based word processing, spreadsheet and email programs and the ability to apply this knowledge to process data, analyze statistics and communicate effectively. Ability to become trained and supervise various State and Federal electronic data and assessment programs related to the services being supervised. Ability to learn and use the department’s Electronic Health Record (EHR) for client record keeping and data management.

Salary : $84,323 - $93,683