What are the responsibilities and job description for the Budtender position at BAY MILLS INDIAN COMMUNITY?
POSITION SUMMARY:
At the direction of the Director of Operations, Operations Manager, and Lead Budtender for Northern Light Cannabis Company in Dafter, Michigan, the Budtender will oversee assisting customers in selecting suitable cannabis products. The Operations Manager and Lead Budtender will work with the Budtender in carrying out all retail operations in the store, including, but not limited to, register operations, customer service, store appearance and displays, and employee interactions, and by performing other functions as assigned.
ESSENTIAL FUNCTIONS:
1. Provides exemplary customer service, while being prompt and professional.
2. Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
3. Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
4. Processing customer’s payments using the retail store’s Point of Sale (POS) system.
5. Ensuring the retail store is clean and well-organized at all times.
6. Educate customers on the safe use of their selected cannabis products.
7. Display a high level of product understanding.
8. Keep customer wait times remain at acceptable levels, ensure sales transactional efficiency, and overall providing support for those on the budroom floor.
9. Deal with issues that arise from employees or customers (complaints, grievances etc.)
10. Ensure high levels of customers’ satisfaction through excellent service.
11. Ensure the store is opened, closed, and run while efficiently following all protocols.
12. Maintain outstanding store condition and visual merchandising standards
13. Ensure the provisioning center remains compliant with security, inventory, and tribal regulations to ensure safety.
14. Provide education for staff about cannabis strains, edibles, concentrates, and consumption mechanisms.
15. Be a shining example of well behavior and high performance.
16. Keeping up to date with Northern Light Cannabis Company policies and procedures at the direction of the Marijuana Commission.
17. Responsible for learning and following daily policies and procedures for the Bay Mills Business Holdings and the department.
18. Must attend all mandatory trainings designated by the Human Resources Department and/or Director of Operations or Operations Manager.
19. Other duties may be assigned within the scope and complexity of this position’s essential functions.