What are the responsibilities and job description for the Medication History Tech - Pharmacy position at Baton Rouge General?
Job Summary:
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
- Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
- Takes initiative in living our Everyday Excellence values and vital signs.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
- Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
- Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
- Maintains accurate and reliable patient/organizational records.
- Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
- Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
- Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
- Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
- Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
- Initiates or redesigns to continuously improve work processes.
- Contributes ideas and suggestions to improve approaches to work processes.
- Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
- Effectively manages time and resources
- Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
- Consistently looks for and uses resource saving processes
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
- Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
- Employee proactively reports errors, potential errors, injuries or potential injuries.
- Employee demonstrates departmental specific patient and employee safety standards at all times.
- Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
- Obtain patients' complete and current medication histories using multiple sources of information.
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- Ensure timely completion of medication history for review by admit physician
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- Conduct patient or caregiver interviews to obtain the most up-to-date medication histories for patients admitted to the hospital, including over-the-counter, herbal and dietary supplements
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- Communicate with external pharmacies, physicians, insurance companies, and/or use third-party software to obtain patients' medication histories, including drug names, strengths, directions, quantities, refill dates, last taken date/time
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- Accurate and complete medication history documentation in the hospital's electronic health record system for review and reconciliation by attending physicians
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- Coordinate with other healthcare professionals including nurses, physicians, and case managers to identify high priority patients in need of medication history interviews
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- Resolve all medication history discrepancies and contact pharmacists and/or physician timely to review and reconcile the list
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- Conduct in-person patient and caregiver interviews to obtain a complete and accurate medication history
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- Resolve all medication history discrepancies and contact clinical pharmacists for assistance as needed
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- Conduct medication history quality audits
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- Assist with ED (Emergency Department) medication distribution and perform monthly unit inspections/audit rounds in the ED
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- Prioritize workload effectively to achieve optimum productivity in relation to changing needs of the patients, nurses, physicians, case managers and clinical pharmacists
- Attention to detail reflective of accuracy in performance.
- Working knowledge of drug names (brand and generic), uses, doses, and formulations.
- Strong prioritization skills and an ability to work independently with minimal supervision.
- Customer-service oriented, inclusive of effective interpersonal and communication skills.
- Ability to use platforms within Microsoft Office (basic computer skills).
- Ability to adapt to changing work environment and respond accordingly.
EXPERIENCE REQUIREMENTS
3 years pharmacy tech experience in a hospital environment preferred.
EDUCATIONAL REQUIREMENTS
High school diploma or equivalent required.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Two (2) years technician experience in a retail or hospital setting/health system required
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records w/ limit to job functions both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information and 3rd party billing, information related to patient location, religious beliefs, research information, and/or public health records, employee prescriptions, investigatory information.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting medications, and receives meds and/or orders.