Patient Care Coordinator

Patient Care Coordinator – Premier Gastroenterology Practice (East Bay)

Join Our Team!
Are you ready to thrive in a fast-paced medical environment where multitasking and attention to detail are essential? Our well-established gastroenterology practice in the East Bay is looking for a Patient Care Coordinator to support one of our five physicians and help deliver exceptional care to our patients. This role splits time between our Walnut Creek and Berkeley offices.

What You’ll Do:

• Prepare patient charts and maintain accurate records with proper documentation
   
• Verify insurance and coordinate prior authorizations
   
• Manage high-volume calls, emails, and faxes
   
• Schedule procedures and coordinate with outside surgical centers
   
• Monitor, upload, and communicate patient results in Epic EHR
   
• Handle co-pay and past-due collections
   
• Provide occasional front desk or call center coverage
   
• Perform additional duties as assigned
   
• Occasional overtime may be required
   

What We’re Looking For:

• Minimum 2 years healthcare experience
   
• Experience with Epic Systems EHR required; gastroenterology experience preferred
   
• Strong understanding of medical insurance processes, including PPOs, HMOs, and Medicare
   
• Knowledge of HIPAA regulations, compliance, and medical terminology
   
• Ability to travel between Berkeley and Walnut Creek offices
   
• Reliable transportation and punctuality required
   
• Professionalism & Work Ethic – Reliable, dedicated, and able to take initiative in a busy environment
   
• Communication Skills – Strong verbal and written communication, proficiency in English, and excellent phone etiquette
   
• Customer Service – Patient-focused approach, ensuring a personalized and professional experience for every patient
   
• Multitasking & Problem-Solving – Able to prioritize tasks efficiently, adapt quickly, and handle multiple responsibilities simultaneously
   
• Interpersonal Skills – Friendly, tactful, and team-oriented, fostering positive relationships with colleagues and leadership
   
• Technical Proficiency – Strong computer skills, including the ability to perform quick calculations and maintain accurate records
   

Compensation & Benefits:

• Full-time, 40 hours per week, with occasional overtime as needed
   
• Comprehensive benefits package
   
• Competitive hourly pay based on experience
   
• Opportunities for growth and development
   

Why You’ll Love Working Here:

• Join a trusted, collaborative team of professionals
   
• Work in a well-established practice with a supportive environment
   
• On-site parking for convenience

Compensation Package

At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program. 

Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA. 

Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program. 

Work/Life Balance Benefits: Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, 

Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships. 

Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance 

Compensation will be based on experience