Medical Office Manager / Medical Receptionist

Description:Job SummarySeeking a motivated, organized, and experienced Front Office Manager & Medical Receptionist to join our team. This role serves as the face of our practice, providing exceptional customer service to patients while acting as the backbone of daily operations. The ideal candidate will seamlessly blend welcoming patient interaction with efficient administrative management, including scheduling, insurance verification, and staff coordination.This role is ideal for someone who thrives under pressure, has prior medical front office experience, and takes pride in keeping an office running smoothly while delivering a warm, reassuring experience to every patient. The physician leads with passion and purpose and is seeking a team member who shares the same commitment to patient care, accountability, and excellence.This is not an entry-level position. The ideal candidate should be comfortable managing multiple responsibilities simultaneously, anticipating needs, and problem-solving independently in a high-volume setting.Key Responsibilities1. Patient Reception & Experience (Receptionist Duties)Greet all patients and visitors warmly, offering a welcoming, professional environment and positive first impressionManage high-volume phone lines, inquiries, and emails promptlyTriage calls appropriately, transfer when needed, and ensure timely message deliveryRegister patients accurately and efficiently in EpicMonitor and manage Epic In Basket messages throughout the daySchedule appointments and procedures while prioritizing same-day patient needsCheck patients in/out, verify demographics, and scan insurance cards/IDsMinimize patient wait times by efficiently managing provider schedules and exam room flowCollect co-payments, deductibles, and outstanding balances and maintain and reconcile changeAssist patients with forms and documentationCommunicate clearly and professionally with physicians, staff, and outside officesObtain outside medical records, referrals, and test resultsMaintain an organized, clean, and welcoming front office and waiting areaSupport back-office functions when necessary (e.g., rooming patients, taking vitals)Sort and manage incoming/outgoing mailLearn new workflows and responsibilities quickly to support evolving practice needsPerform other duties as assigned to support high-quality patient care2. Operations Management (Office Manager Duties)Oversee daily office operations to ensure a smooth, productive work environmentSupervise staff, including hiring, scheduling, training, meetings, and performance monitoringManage inventory of medical supplies, office supplies, and equipment, ordering as necessaryImplement and enforce office policies, procedures, and HIPAA/OSHA complianceHandle facility maintenance issues and coordinate with vendorsAttend manager meetings3. Scheduling & Billing CoordinationSchedule, reschedule, and confirm patient appointments, ensuring efficient use of provider timeVerify insurance eligibility and benefits prior to appointmentsHandle prior authorizations and approvals during the workdayReconcile daily payments and generate daily close-out reportsIdentify and resolve patient billing inquiries and account discrepanciesRequired Skills & QualificationsExperience: Minimum 3 years of medical office experience, specifically in a receptionist or administrative role, with 2 years in a management or supervisory capacity preferredStrong understanding of medical insurance, registration, and authorization processesExcellent multitasking, organizational, and time-management skillsAbility to remain calm, professional, and focused in a high-stress environmentStrong work ethic, reliability, and attention to detailTechnical Proficiency: Proficiency with EHR/EMR systems (Epic preferred) and Microsoft Office SuiteCommunication: Excellent verbal and written communication skills to interact professionally with patients, physicians, and staffOrganization: Strong multitasking skills and the ability to work comfortably under pressure in a fast-paced environmentCompliance: Deep understanding of HIPAA regulationsEducation: High School Diploma required; Associate’s or Bachelor’s degree in health or business administration preferredPhysical RequirementsProlonged periods of sitting at a desk and working on a computerMust be able to lift up to 20 poundsBenefitsCompetitive salaryHealth, Dental, and Vision insurance benefits availableLife, AD&D, LTDFSA & HSASick leave, vacation, and holidays401(k) Retirement PlanQualified candidates only. Please submit a resume and cover letter for consideration. Disclaimer: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.*Pay starts at $31/hr*Requirements: