What are the responsibilities and job description for the Medical Receptionist position at BASS MEDICAL GROUP?
Description
Experienced Medical Front Office Receptionist
Full-Time (40 hrs/week) | Walnut Creek, CA
A Division of BASS Medical Group
A busy, patient-focused medical practice in Walnut Creek is seeking an experienced, highly capable Front Office Coordinator to support a fast-paced clinical environment where excellent patient care, professionalism, and efficiency are non-negotiable.
This role is ideal for someone who thrives under pressure, has prior medical front office experience, and takes pride in keeping an office running smoothly while delivering a warm, reassuring experience to every patient. The physician leads with passion and purpose and is seeking a team member who shares the same commitment to patient care, accountability, and excellence.
This is not an entry-level position. The ideal candidate will be comfortable managing multiple responsibilities simultaneously, anticipating needs, and problem-solving independently in a high-volume setting.
Requirements
Key Responsibilities
- Greet patients warmly and professionally, ensuring a positive first impression
- Manage high-volume, multi-line phone calls with confidence, efficiency, and discretion
- Triage calls appropriately, transfer when needed, and ensure timely message delivery
- Register patients accurately and efficiently in Epic
- Monitor and manage Epic In Basket messages throughout the day
- Schedule appointments and procedures while prioritizing same-day patient needs
- Verify insurance eligibility and obtain prior authorizations
- Collect copays and payments accurately; maintain and reconcile cash drawer
- Safeguard patient privacy and maintain strict confidentiality at all times
- Assist patients with forms and documentation
- Communicate clearly and professionally with physicians, staff, and outside offices
- Obtain outside medical records, referrals, and test results
- Maintain an organized, clean, and welcoming front office and waiting area
- Order and manage office supplies as needed
- Support back office functions when necessary (e.g., rooming patients, taking vitals)
- Sort and manage incoming/outgoing mail
- Learn new workflows and responsibilities quickly to support evolving practice needs
- Perform other duties as assigned to support high-quality patient care
Qualifications & Experience
- 2–3 years of medical front office experience (required)
- Strong understanding of medical insurance, registration, and authorization processes
- Epic EMR experience strongly preferred
- Excellent multitasking, organizational, and time-management skills
- Ability to remain calm, professional, and focused in a high-stress environment
- Strong work ethic, reliability, and attention to detail
- Warm, compassionate communication style with patients and staff
- Proficiency in Microsoft Office
- High School Diploma or equivalent
Benefits
- Medical, Dental, Vision
- Life, AD&D, LTD
- Aflac Insurance
- Nationwide Pet Insurance
- FSA & HSA
- 401(k) retirement plan with profit sharing
- Paid vacation, sick leave, and holidays
Qualified candidates only. Please submit a resume and cover letter for consideration.