CALL CENTER

Description

· Responsible for answering patients calls

· De-escalate situations involving dissatisfied patients, offering assistance and support

· Distribute calls to proper teams.

· Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation

· Good comprehension of Epic to assist simple billing questions

· Call patients to collect past due balances

· Understands payment plan guidelines 

· Observe HIPAA policies and regulations

· Maintains the company’s positive reputation

· Other responsibilities and projects that can be assigned from time to time 

Requirements

· High School graduate

· Knowledge of Epic is a plus

· Minimum 1 year of customer service experience

· Good Customer Service Skills