Assistant Store Manager

SUMMARY OF ROLE:

The Assistant Store Manager of Process is a multi-dimensional role responsible for overseeing daily store operations, staff management, product presentation, and process excellence. This position supports the Store Manager by ensuring a well-organized, safe, and visually appealing store environment while implementing robust operational processes that promote efficiency, loss prevention, and outstanding customer service. The ideal candidate will excel in managing both people and processes to drive sales growth and deliver an exceptional customer experience

RESPONSIBILITIES:

The Assistant Store Manager (Process) is responsible for the following:

• Organize store operations, delegate responsibilities, and maintain accurate inventory records (product sheets, pick lists, and backstock organization).
• Monitor stock levels, control purchases within budget, and inspect store areas to promptly resolve issues.
• Ensure that open/close cleaning checklists are updated and completed consistently.
• Ensure the store adheres to all safety guidelines, including proper opening and closing procedures.
• Address customer complaints to maintain a stellar reputation.
• Plan and oversee in-store promotional events or displays to enhance the customer experience.
• Follow up on nightly paperwork audits, including over/short reconciliations, and coach the management team on improvement opportunities.
• Organize all omni-channel supplies and paperwork; manage BOPIS (Buy Online, Pickup In-Store) results, cancellations, and track outstanding orders.
• Coach the team to meet fulfillment goals.
• Complete self-audits using internal systems, maintain a Loss Prevention awareness center in the backroom, and conduct regular training and role-playing exercises with the team.
• Ensure all loss prevention issues are documented in the appropriate system.
• Maintain up-to-date backroom posters and bulletin boards with current operational process memos; ensure the team reviews new information at the start of each shift.
• Ensure the timely ordering of non-sellable items (e.g., office supplies, banking supplies) to support smooth operations.
• Contributes to a positive work environment.
• Performs other duties as assigned.

EDUCATION **

• High school diploma or equivalent required; Bachelor’s degree in Business or a related field is preferred.

EXPERIENCE **

• A minimum of 2 years of relevant retail or management experience is preferred.

SKILLS * *

• Strong leadership skills with the ability to motivate and manage a diverse team effectively.
• Expertise in inventory control, and budget management; ability to analyze sales data and market trends.
• Proven experience in process management, audit follow-up, omni-channel operations, and loss prevention.
• Ability to maintain high visual merchandising standards and coordinate marketing initiatives.
• Dedicated to delivering exceptional customer service in a fast-paced retail environment.

PHYSICAL REQUIREMENTS **

• Standing or sitting for extended periods
• Ability to lift 50 lbs.
• Repetitive wrist motion
• Audible recognition of alarms

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $26