What are the responsibilities and job description for the Retail Assistant Manager position at The UPS Store #5362?
The Retail Assistant Manager helps the Store Manager run the day-to-day operations of the retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Store Manager and provided to the franchise owner. The Retail Store Assistant Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Store Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.
Compensation, $40,000 to $45,000 depending on skills and experience.
RESPONSIBILITIES
- Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and helps facilitate weekly or monthly staff meetings
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Available to work weekends as required
- Helps develop and implement the store marketing program
- Helps manage store financials and prepare/provide reporting
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Helps oversee store maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
QUALIFICATIONS
- Must have 3 to 5 years of previous customer facing sales experience while supervising staff
- High school diploma or GED required
- Advanced education degree, coursework, or tech school desired
- One year of supervisory experience in logistics, retail, or other relevant industry
- P&L experience preferred
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong customer service skills and abilities
BENEFITS
- Excellent Advancement Opportunities
- Flexible Work Hours
- Flexible Schedule
- Sick Pay
- Insurance; medical, dental and vision
- Holidays
- 401K Retirement Savings Plan with match
- Paid Training
- Employee Discounts
- Uniforms Provided
- Free Parking
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $40,000 - $45,000