Offsite Concierge and Guest Service Professional

Job description

Job Summary

The Offsite Concierge's main responsibility is to provide an unparalleled guest experience. The successful candidate will provide guests with concierge-like, solution-oriented service over the phone and via web based messaging, while acting as a representative for Base's upscale and luxury segment. The successful candidate will love the travel segment and the wonder of creating an unimaginable guest experience.

Operational Functions

• Engage guests over the phone and via our messaging system.
• Know and understand the hotel’s guest rooms, amenities, and shortcomings and be able to speak to each of these in a positive manner.
• Receives and processes telephone reservations accurately to ensure guest satisfaction.
• Resolves guest issues, complaints, or problems.
• Competently and cheerfully operates the telephone system according to Base standards.
• Acts as manager on duty in the absence of management staff.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
• Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.
• Maintains appearance in a clean and professional manner.

Qualification Standards

• Be friendly and cheerful; interact easily with strangers.
• Solve problems.
• Cooperate with and support others.
• Observe, react quickly and adjust to different guest situations.
• Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
• Operate computer to handle monetary transactions and reservations data.
• Work well on multiple tasks at the same time.
• Cope with unusual circumstances, showing self-control and a happy demeanor during excitement.
• Possess strong organizational skills and strong detail orientation.
• Physically manipulate equipment such as: computer, telephone console/switchboard, calculator, etc.
• Grooming must meet property standards.

Job Types: Full-time, Part-time, Seasonal

Benefits:

• Paid time off

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• On call
• Weekends as needed

Work Location: In person

Job Types: Full-time, Part-time, Seasonal

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16 - $18