Automotive Warranty Quality Analyst

Mopar Warranty Quality Analyst – Candidate must be a creative problem solver, proactive and steadfast in the identification and resolution of quality issues and improving Vehicle Warranty. The selected individual will have experience in automotive and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape. The candidate must be high-energy, hands-on individual with strength of convictions - a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others.

Person will be responsible for quality monitoring activities in collaboration with Suppliers, Quality, Engineering & Technical Service Operations with a focus on:

• Field failure data analysis and warranty reduction/warranty recovery
• Assessment of production part changes and the subsequent impact on service parts
• Recommendation and implementation of process improvements at supplier remanufacturing locations
• Manage & resolve product launch quality issues and manage continuous improvement activities for a given Commodity or Vehicle systems
• Monitor customer product quality levels, including field diagnostic issues, with a focus on improvement through corrective action and product enhancements
• Plan, prioritize, set goals and manage multiple projects in a technical and business environment
• Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
• Develop relationships and work closely with the various internal Engineering Organizations to ensure transfer of product knowledge within the appropriate service organizations
• Participate in technical discussion and collaborate with the cross-functioning teams such as product design, quality, service operations, purchasing, inventory control and program management
• Preparation of monthly data reporting metrices/KPIs/scorecards

• Bachelors degree in engineering from an ABET accredited university or equivalent work experience
• Minimum of 5 years of product or quality Engineering experience
• Strong technical knowledge of the design and manufacture of Automotive Systems/Components
• Knowledge of dealer diagnostics and repair procedures
• Ability to travel domestically

• Proficient in Microsoft Software: Word, Excel and PowerPoint
• Proficient in Data Analytics: Preparing raw data into meaningful conclusions

• In depth knowledge of troubleshooting automotive systems & components
• Manufacturing, design release and/or supplier quality experience
• Ability to prioritize current issues, resolve them in a timely manner and effectively communicate resolution to internal teams and customers
• Excellent analytic and problem-solving skills
• Strong background in powertrain assemblies such as engines, transmissions and drivelines
• Proficient in warranty operations systems
• Knowledge of warrant part analysis inspection
• Knowledge of warranty supplier recovery negotiations

This position is on site - 5 days a week