What are the responsibilities and job description for the Box Office Manager position at Barrington Stage Company?
Reports to: Associate Director of Guest Services and Sales Start Date:
May 12, 2026(dates subject to slight change) End Date: Sep 6, 2026(dates
subject to slight change) Working Location: On-site, Pittsfield, MA
Department: Guest Services/Front of House Housing: Housing may be
available for the right candidate Compensation: \$20-\$23/hr Schedule:
30-40 hours per week, includes evenings/weekends during performances
ABOUT BARRINGTON STAGE COMPANY Barrington Stage Company, An
award-winning professional theatre company located in the heart of the
Berkshires, is seeking a Box Office Manager to join our Guest Services
team in Pittsfield, MA. This role requires a collaborative and adaptable
Leader With Strong Organizational And Problem-solving Skills Who Can
oversee daily box office operations, support the Guest Services team,
and ensure a welcoming, accessible, and professional experience for all
patrons. Barrington Stage has a three-fold mission: to produce
top-notch, compelling work; to develop new plays and musicals; and to
engage our community with vibrant, inclusive educational outreach
programs. BSC is committed to creating a diverse and inclusive
environment. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, sexual
orientation, national origin, genetics, disability, or age. We strongly
encourage candidates of color, and/or from diverse
Backgrounds/underrepresented Groups To Apply. JOB OVERVIEW The Box
Office Manager serves as the primary point of contact for guests,
overseeing daily box office operations and delivering high-quality,
human-centered customer service from first inquiry through post-show
follow-up. This role collaborates closely with the Guest Services team
to support sales goals, maintain accurate CRM records, and ensure a
Welcoming And Inclusive Experience For All Patrons. REQUIREMENTS -
Manage daily box office operations, including opening/closing
procedures, ticket sales, will-call, communications, and financial
reconciliation. - Provide high-quality customer service via phone,
email, and in-person, assisting with ticket purchases, exchanges, and
general inquiries. - Support subscription and group sales, including
outbound calls and follow-ups, to meet sales goals. - Maintain accurate
guest records in CRM systems (e.g., Spektrix) to ensure data
integrity. - Serve as the most knowledgeable point of contact for box
office processes, assisting box office associates and volunteers once
initial training is complete. - Perform other duties as assigned to
support smooth front-of-house operations and guest experience.
QUALIFICATIONS - Experience in a theatre or live-event environment;
Supervisory Experience Preferred. - Proficiency With Ticketing/CRM
systems (e.g., Tessitura, Spektrix, AudienceView, PatronManager) and
ability to train staff. - Strong financial and organizational skills,
including cash handling, reconciliation, reporting, and managing holds,
discounts, and house seats. - Excellent communication and interpersonal
skills, with a commitment to equity, diversity, inclusion, and
belonging. - Ability to work independently and collaboratively, stay
calm under pressure, problem-solve in real time, and maintain attention
to detail in a fast-paced environment. - Flexibility for varied work
hours and physical tasks, including evenings, weekends, and occasionally
lifting up to 25 lbs, while upholding equity, diversity, inclusion, and
belonging practices. \*This job description is not comprehensive and is
subject to change at any time
May 12, 2026(dates subject to slight change) End Date: Sep 6, 2026(dates
subject to slight change) Working Location: On-site, Pittsfield, MA
Department: Guest Services/Front of House Housing: Housing may be
available for the right candidate Compensation: \$20-\$23/hr Schedule:
30-40 hours per week, includes evenings/weekends during performances
ABOUT BARRINGTON STAGE COMPANY Barrington Stage Company, An
award-winning professional theatre company located in the heart of the
Berkshires, is seeking a Box Office Manager to join our Guest Services
team in Pittsfield, MA. This role requires a collaborative and adaptable
Leader With Strong Organizational And Problem-solving Skills Who Can
oversee daily box office operations, support the Guest Services team,
and ensure a welcoming, accessible, and professional experience for all
patrons. Barrington Stage has a three-fold mission: to produce
top-notch, compelling work; to develop new plays and musicals; and to
engage our community with vibrant, inclusive educational outreach
programs. BSC is committed to creating a diverse and inclusive
environment. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, sexual
orientation, national origin, genetics, disability, or age. We strongly
encourage candidates of color, and/or from diverse
Backgrounds/underrepresented Groups To Apply. JOB OVERVIEW The Box
Office Manager serves as the primary point of contact for guests,
overseeing daily box office operations and delivering high-quality,
human-centered customer service from first inquiry through post-show
follow-up. This role collaborates closely with the Guest Services team
to support sales goals, maintain accurate CRM records, and ensure a
Welcoming And Inclusive Experience For All Patrons. REQUIREMENTS -
Manage daily box office operations, including opening/closing
procedures, ticket sales, will-call, communications, and financial
reconciliation. - Provide high-quality customer service via phone,
email, and in-person, assisting with ticket purchases, exchanges, and
general inquiries. - Support subscription and group sales, including
outbound calls and follow-ups, to meet sales goals. - Maintain accurate
guest records in CRM systems (e.g., Spektrix) to ensure data
integrity. - Serve as the most knowledgeable point of contact for box
office processes, assisting box office associates and volunteers once
initial training is complete. - Perform other duties as assigned to
support smooth front-of-house operations and guest experience.
QUALIFICATIONS - Experience in a theatre or live-event environment;
Supervisory Experience Preferred. - Proficiency With Ticketing/CRM
systems (e.g., Tessitura, Spektrix, AudienceView, PatronManager) and
ability to train staff. - Strong financial and organizational skills,
including cash handling, reconciliation, reporting, and managing holds,
discounts, and house seats. - Excellent communication and interpersonal
skills, with a commitment to equity, diversity, inclusion, and
belonging. - Ability to work independently and collaboratively, stay
calm under pressure, problem-solve in real time, and maintain attention
to detail in a fast-paced environment. - Flexibility for varied work
hours and physical tasks, including evenings, weekends, and occasionally
lifting up to 25 lbs, while upholding equity, diversity, inclusion, and
belonging practices. \*This job description is not comprehensive and is
subject to change at any time
Salary : $23