What are the responsibilities and job description for the Customer Service Supervisor position at Bared Footwear?
THE ROLE:
Bared Footwear is bringing its cult Australian brand stateside – and we're looking for the right person to help us build our US customer experience from the ground up.
This isn't a role where you slot into an existing structure and maintain the status quo. This is a rare chance to be the founding force behind a brand-new US customer service operation, shape how it runs, and grow with the business as it scales. If you're the kind of person who gets energised by building something, who wants their fingerprints on how a company shows up for its customers, and who's hungry for a career that moves as fast as you do, then read on.
As our first US Customer Service Supervisor, you'll be doing two things at once: delivering genuinely exceptional customer experiences yourself, and helping grow and lead the team around you. You'll be the connective tissue between our customers, our US operations, and our Australian HQ: a trusted, visible leader at a pivotal moment for the brand.
You'll have the opportunity to be flown to Australia for your initial training, giving you direct access to the team and culture that built Bared from the ground up.
KEY RESPONSIBILITIES (including but not limited):
- Deliver exceptional service across every channel: phone, email, live chat, virtual fittings, and social media — making every customer interaction feel personal and effortless.
- You'll own complex issues end-to-end, share deep product knowledge to help customers find their perfect fit, and keep quality high even as volume grows.
- On the leadership side, you'll guide and mentor team members, oversee workflow and service levels, run quality checks, and constantly look for ways to improve how we operate.
- You'll also work closely with our US-based 3PL partner to support returns and repairs — an important part of keeping the customer experience seamless from first click to final delivery.
ABOUT YOU:
You've got solid customer service experience – contact centre background is a plus – and you know how to lead a team without losing the human touch. You're a natural multitasker who stays calm under pressure, communicates with warmth and clarity, and genuinely loves solving problems for people. You’re curious and comfortable utilising AI to enhance your productivity and enable fast and accurate assistance for our customers.
What sets you apart is that you don't need a playbook handed to you. You're proactive, adaptable, and confident making calls when a manager isn't in the room. You see change as an opportunity, not an obstacle — and you're excited by the idea of helping shape something new rather than simply maintaining something established. Familiarity with Zendesk and/or Shopify is a big plus.
This role runs Tuesday – Saturday, and prior experience leading a small-to-medium team as a supervisor or third-in-charge.
THE BENEFITS:
- Competitive pay and generous staff discounts
- A free pair of shoes when you start!
- Opportunity for flexible working arrangement –mix of remote and office days.
- Real career growth potential as the US operation expands
- Peer recognition and referral rewards
- Wellbeing perks including EAP support
- 401K plus company march
- Health Insurance
- A culture that's inclusive, supportive, and genuinely fun
- The pride of working for a Certified B Corp — a company that measures success by more than the bottom line
ABOUT BARED:
We make great-looking, seriously comfortable shoes — and we believe in doing business better, for people and for the planet. Our team is passionate, tight-knit, and growing fast. As part of our US launch, you won't just have a job here. You'll have a voice, a stake in how things are built, and the opportunity to grow alongside a brand that's just getting started in this market.
Bared is dedicated to fostering a dynamic and inclusive workplace, where diversity isn't just welcomed—it's celebrated. We firmly believe that embracing diversity, inclusion, and belonging is fundamental to our organisational success. As an equal opportunity employer, we are committed to promoting workplace diversity and ensuring a safe and respectful atmosphere for all employees. Our employment decisions are solely based on business needs, job criteria, and individual qualifications, free from bias related to any legally protected characteristic such as race, religion, gender, nationality, sexual orientation, age, marital status, disability, or any other protected characteristic. Discrimination, harassment, or bullying in any form is not tolerated within our culture at Bared.